Okay, here's what happened. I was in my tub the other night and noticed a gurgling sound and some air bubbles coming out of one of the ten or so non-closable jets. I thought it was an air lock of sorts and the water was working its way around it. Being the curious one, I put my finger over the offending jet and the noise went away. When I took my finger off, it ran again, gurgling and all. I didn't think anything of it until I got out of the tub and heard water running from under the tub. So I opened the control panel door and realized water was coming out from the ozonator. It seems the ozonator had blown out, as in the ozonator itself had broken around one of the mounting screw holes and water was leading from it.
The next day, I gave my dealer a call and told him the story. He laughed and said not to worry about it, that it'd be covered under warranty. Only he stopped selling my brand of tub a few months after buying mine; seems he got into a spat with the rep and is now selling another line of tubs. Warranty work is handled by an independent repair guy who works closely with my dealer on of the dealer's repairs. He is the same person who would have handled the work had my dealer kept the line. I haven't spoken to the repair guy yet but my dealer tells me he said the repair won't be covered under warranty.
I've been upfront and honest with everyone regarding what happened and how it happened and that it was ignorance on my part that caused it. What I want to know is this: do you think should be covered under warranty? I'm looking for fair here. If it's reasonable for me to have known the possible consequences of plugging a gurgling jet, then it shouldn't be covered. But should the whole ozonator have broken? Should the check valve have prevented the ozonator from blowing out? Or should there have been a second line from the ozonator to the tub that would have forced the pressure into that line instead of back to the ozonator?
Jim
The next day, I gave my dealer a call and told him the story. He laughed and said not to worry about it, that it'd be covered under warranty. Only he stopped selling my brand of tub a few months after buying mine; seems he got into a spat with the rep and is now selling another line of tubs. Warranty work is handled by an independent repair guy who works closely with my dealer on of the dealer's repairs. He is the same person who would have handled the work had my dealer kept the line. I haven't spoken to the repair guy yet but my dealer tells me he said the repair won't be covered under warranty.
I've been upfront and honest with everyone regarding what happened and how it happened and that it was ignorance on my part that caused it. What I want to know is this: do you think should be covered under warranty? I'm looking for fair here. If it's reasonable for me to have known the possible consequences of plugging a gurgling jet, then it shouldn't be covered. But should the whole ozonator have broken? Should the check valve have prevented the ozonator from blowing out? Or should there have been a second line from the ozonator to the tub that would have forced the pressure into that line instead of back to the ozonator?
Jim
That wouldn't void a warranty and if that's what is in question here, I'll provide Dave Jackson's phone number who is the President of Hydropool, for Jim. 
