I have had very few service calls on this product: all were related to the power cords, and only one was warranty. The others were from gardeners cutting or chopping the cord, hardly the tub makers fault. BTW - the cord is easy to replace...
But they do seem to satisfy the folks who have bought them from me, and they are the hands-down favorite of my delivery team!!
If there was a weakness, I would say its the small filter. You will want to ask for an extra one to be included, or simply purchase a spare so you can swap it in. This is not a big deal since it's a small tub.
I agree with Chas. I also sell them and have only had one service warranty call on one when the customer damaged the drain valve with a snow shovel. We sell gobs of them. Also a delivery favorite for us. Can't go wrong if you want a two person spa at a reasonable price. Yah have the salesman throw in an extra filter or a new tri-x. good luck.
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