New Arctic jets

[Hot_Tub_Guru]

Arctic stopped using Pentair jets about 4 years ago.  Then switched to Waterway jets.  Because the ball bearing started to fail, Arctic decided to make there own jets.  It’s not just a face.  They might one day start making there own housings.  You can't argue with one of 2005 Canada’s 50 best managed companies.  

Michael

 

[Graybeard]

Wheres Greybeard when you need him?

Hello, Roger

I've been busy with our celebration (check the latest news on our website).  But thanks for thinking of me.  

HotTubMan wrote "Really? Buying waterway housing and making their own jet? That sounds awfully expensive and makes little sense. Are you sure its just not a custom face?  If you have the resources and equipment to make your own jets, why wouldn't you make the housings too?"

We have invented and patented a variety of bearingless rotating jets which we believe offer performance and durability superior to that of standard ball-bearing jets. We don't literally make them ourselves--we have them manufactured to our specifications. Our housings are likewise made to our specs.  The new jets were designed to be compatible with the Waterways housings used in our earlier models, so that our customers could upgrade if they wish, but there have been some tolerance issues resulting in the pop-outs (as reported also by other brands in this thread).  Our current jets and housings are made to tighter tolerances.

 

[anne]

As I said before, my year old floor model has jets that are loose- part of the "contract" with my purchase was for the jets to be replaced, and I *thought* I was very happy with my dealer for agreeing to do so.

Upon delivery he told me he replaced just the ones that were loose. I was a little bummed, b/c I thought they'd all be new, but the environmentalist in me did not want to needlessly throw away parts that still worked. So I did not complain.

Then I found that there were still lots of loose ones! I asked him about it, and he told me he switched out the "old" jets with "new" ones, but they were still the '05 style! I guess he did not have any '06 ones in. :-/

He is now supposed to supply me with '06 ones to replace the loose ones, but hasn't done so yet.

Should I get pushy and ask that they ALL be switched out, as I (thought I was) previously was told would happen, or just go along with accepting new ones as they fail? Or perhaps ask that he replace the 6-7 loose ones now, and give me a few "spares" so i dont have to go to him every time I have a new loose one? I'm getting tired of this.

 

[East_TX_Spa]

I would be asking for a full refund (and then that $ can go to a new one), or an exchange. It may just be semantics, but it is important that everyone realize you have a warrantied item not up to par with expectations.

If you do not hear from the dealer by tomorrow, I'd be finding regional Arctic management and getting "squeaky."

Terminator

 

[hottubdan]

As I said before, my year old floor model has jets that are loose- part of the "contract" with my purchase was for the jets to be replaced, and I *thought* I was very happy with my dealer for agreeing to do so.

Upon delivery he told me he replaced just the ones that were loose. I was a little bummed, b/c I thought they'd all be new, but the environmentalist in me did not want to needlessly throw away parts that still worked. So I did not complain.

Then I found that there were still lots of loose ones! I asked him about it, and he told me he switched out the "old" jets with "new" ones, but they were still the '05 style! I guess he did not have any '06 ones in. :-/

He is now supposed to supply me with '06 ones to replace the loose ones, but hasn't done so yet.

Should I get pushy and ask that they ALL be switched out, as I (thought I was) previously was told would happen, or just go along with accepting new ones as they fail? Or perhaps ask that he replace the 6-7 loose ones now, and give me a few "spares" so i dont have to go to him every time I have a new loose one? I'm getting tired of this.

following the Anoroc scenario, given the fact that the dealer is not living up to your expectations and you are getting tired of this, you should demand a new tub.  Call Mario.

 

[Hot_Tub_Guru]

Anne-

If you have an issue with your jets.  Call the Arctuc Spa service department 1-800-309-1744 and talk to Jason.  He can discuss any jet problems.  

Michael

 

[anne]

I want to be clear- I dont want a new tub- hope that is obvious. I want jets that do not fall out! There is no other problem with the tub- I love it.

Thanks, Michael- should I check with my dealer again, or just call Jason now? I dont want to overstep my dealer, I just want JETS!

 

[anne]

I would be asking for a full refund (and then that $ can go to a new one), or an exchange. It may just be semantics, but it is important that everyone realize you have a warrantied item not up to par with expectations.

If you do not hear from the dealer by tomorrow, I'd be finding regional Arctic management and getting "squeaky."

Terminator

Term, the difference between me and Anorac is that I have had only ONE problem with this tub. If it were a lemon, like his HS, I'd do exactly as you (I) said.

 

[pkud]

Term, the difference between me and Anorac is that I have had only ONE problem with this tub. If it were a lemon, like his HS, I'd do exactly as you (I) said.

One problem that is re-occuring and has yet to be remedied.  Sounds like lemonade to me. ;D 8)  Just joking Anne...

 

[anaroc]

Why are my ears ringing?  Are people talking about me again

 

[East_TX_Spa]

If it were a lemon, like his HS, I'd do exactly as you (I) said.

It was determined not to be a lemon.  The situation has been resolved to everyone's satisfaction.  I wish you the same success with your dilemna.

Terminator

 

[Spatech_tuo]

It was determined not to be a lemon.  The situation has been resolved to everyone's satisfaction.  I wish you the same success with your dilemna.

Terminator

I was actually a bit surprised it was resolved at Watkins as quickly and easily as it was (I realize it wasn't quick and easy if you factor in the time with the dealer). From the discussion of the issues it seemd like the spa was readily fixable and thought they'd first try to work with the dealer to resolve it as it should have been in the first place. It seemed the swap was made to appease the customer more than an admittance that the spa was a lemon. This is the price of doing business when you want to keep a good repuation for quality and service. That's one thing that separates some of the better spa makers from some of those who seem short sighted in their post-sale customer service approach.