Holding Temperature Issue - HS Envoy

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Darzmr

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Hi - not a happy soaker lately.  My new tub can't seem to hold its temp (yes, I'm aware of HS' 2 deg variance).  Set at 103, jump in and after about 10-15 mins it drops to 100 and stays there.  I never had this issue with my Beachcomber - ever! And, it's a balmy 36 here.  Thoughts/advice, please?
 
Hopefully one of the HS boys can help..  I am sure it can be taken care of, least one would hope..  Maybe they can do an over temp on it
 
sometimes when you turn the second pump it shut down the heater for protection . see if its the case , you should still see the heater icon displayed on your topside controller when you start the second pump .
 
What year envoy? If control panel is on front of spa a jp jumper might be set to 110 volt heater configuration. If control panel is on the bar top the spa soft jumpers or programing may need to be set to heater concurrent.
 
What are you using to measure temp change? In most cases the 4kw heater will keep up with the thermal loss from running jets, do you feel hotter water at the heater return in footwell when jets are running? unless its well below freezing the heater will usually keep the temp. I  suggest you call dealer and set up a service call with a tech to make sure the spa is set up properly.
 
It's a 2012 - I've been checking it lately when I soak :) Get in, it's a nice and toasty 103, w/in 15-20 mins, it's dropped like a rock to 99.  And stays there (until I depart the tub, close the cover and return later, it's back to 103).  And, the temp outside isn't bad (upper 30's today).  I'm reading the temp via the control panel.  I put a call to the dealer to let him know, we're now playing phone tag.  He did tell me to check the heater/ozonator outlet in the bottom to see if it was jetting hot water, and it is (quite hot).  FWIW, I do lounge around with the jets on high, but I gotta say, I'm getting very disappointed with the spa - I want my 103, not 99 :)
 
Maybe it needs 60 amp?..and heat is somehow shutting off when you are running the jets?
 
No, heat's still coming in with jets on - and I obviously don't know how accurate the temp reading is on the panel, but I tend to believe it's accurate - I can feel the difference.
 
HS rep called last week - they'll come out and check it but need the outdoor temp to be above freezing (we're at 6 today).  At this rate, I'll see 'em in April ;)
 
We just got our sundance reprogrammed.  We wired for 60 amp service and the factory settings are set for 50 amp which is what the majority of their customers apparently use.  When we were in the tub we would have the temp drop too with both pumps on.  The tech came out and reprogrammed it and....."bobs you uncle" we have heat with both pumps going!!!!!!  Don't get too frustrated.....may be a quick fix!!!!!
 
Thanks, Mudheadsports - I'll make sure to mention it to the tech... when I see him. :D
 
  Honestly I would have been on the phone about 2 weeks ago, asking why have you not been here yet...  If your heater is on with both pumps running then it is set correctly.    Also not sure why any HS experts have not chimed in yet or at least sent you a PM?

  Hopefully the tech can figure out whats going on but seems to me you have waited quite awhile for some service on a "new" spa..  Good luck to you!
 
I agree fully, Jim! I got a call from the seller this a.m. and they're sending someone out tomorrow morning - it'll still be very cold (14 deg).  I did call them yesterday since it's going to be in the 40s on Friday and I subtlety emphasized how much I paid for the spa and my growing displeasure with having to wait so long for service, but was told their techs were fully booked ... dunno, now apparently someone's free tomorrow and the outdoor temp is irrelevant.
 
  Yeah I can see taking some time to get out as your spa is up and running compared to some that may not be in freezing temps.  Hopefully they will find something going on with it hard to say.    Will love to hear what they find! 
 
Ok, tech came out, tossed three thermometers into the spa.  Spa's holding temp at 103-104, but display is reading 98.  He says the "intake" water is the temp on the display.  I say BS, fix the display.  He doesn't know if he can, he will "call the  manufacturer".  I also asked him to leave me one of those thermometers so I can check it next time I'm in.  Also got the regular yadda yadda about how the temp will drop since it's so cold outside - yes, I know this.  Any other HS owners have this issue?  I think it's ridiculous that I can't/don't know the spa temp via the friggin' display (which reflects an avg 5 deg difference!).  Thx in advance.
 
  He should have had another topside to plug in and check if it's bad.  I can see a 1 to 2 degree difference not 5
 
Sorry you're having problems, but mine keeps up the heat just fine with all jets on or off or any setting between. Mine is the 2013 HS Envoy. I have more of a problem with it heating up just a tad too much when I'm in it and running all of the jets. You can be in it in 20*, and put your foot over the heat inlet, and you can feel the heat pouring out. When the temp rises a little too much, I simply turn on the small fan above us and the water temp goes back down and maintains the temp it's set at. Even at freezing temps, the water stays at least as warm/hot as the setting states.
 
The tech was borderline surly/dismissive about it, which rather ticked me off - good to know the display should read the temp, not minus 5 as it's doing (thanks, Spoiledrotten - nice to hear from a HS Envoy owner).  I called his office and touched base with the woman who scheduled the tech, gave her a heads up - she's supposed to get back to me.  Honestly, wtf is the point of having a temp display if it's so inaccurate? That's my point and a real thorn in my foot right now. 

Jim - what's a topside? :)
 

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