Is this a new installation? Has the breaker ever test tripped properly? If so, I would assume a faulty breaker. I would not use the tub if I were you, until the breaker is replaced. This is a basic safety issue.
Also I would suggest you check and ensure there is power coming to the breaker. They will not trip if there is no juice. I am not trying to be a prick and state the obvious but you would be suprised.
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