I
IonHeaven
Guest
Hi
I could use some advice. I have been researching and wet testing hot tubs for a few months now. It's been hard to find what I would like for the amount I can spend but I have narrowed it down to a few brands. Howerver, dealership and customer service around here is impossible! I really could use some help with my situation so please bear with me:
My Beachcomber dealer is brand new in business only one year. He has sold 13 tubs this past year, but been a Culligan dealer in the same location for 15 years. He seems very honest and willing to make sure we would be happy. Apparently, he calls the customer service line when there are problems and they talk him through the process. He hasn't had many problems yet in this first year.
My Marquis Dealer just upset me on the phone with a very poor customer service attitude. I have been trying to wet test a Reward for a month. He sold the one on the floor so I waited for the new one to come in. He called me early in the morning one day to let me know the new tub had arrived and been filled. So I called back within an hour to let him know I was on my way for a wet test. He then told me the tub would not be heated until the next day...the water was only 50 degrees or something.
Well, a week later he called me over a 2 day period when I was away on business to let me know the tub was ready. When I called him this morning he said he cannot be available after hours for me to wet test today. I asked if I could come in during business hours to do it and he said no. I said that I have been waiting to make my decison for the wet test and that he may lose my sale and he complained that I did'nt answer his call for 2 days. I found myself explaining to him???...well anyway, I do hear good things about the service from this dealership from a friend who has a built in pool from them, but no hot tub.
Next up is the Caldera Dealer. I called him and talked about what I was interested in. He asked me something and I let him know that I had also looked at other spas. He started raving about how no one else can match Caldera's warranty. I started to talk about the features I was interested in and inquired about the cost of the model that they had on the floor for wet testing. We were 'disconnected'. I called right back and apparently he was busy with a customer, so I left a message and was told he would call me back within an hour. Well, 6.5 hours later that hasn't happend yet.
Masterspa/Hydropool dealer is next up. I wet tested both spas and was very interested in making a purchase. I gave the saleman my name and let him know the spa was a bit out of my price range and that I would be wet testing other spas. I asked the salesman/Assistant Mgr. to call me and let me know if he could do any better on the price of the floor model and if so I would be very interested in purchasing it. Well he never called back. I went back to the store, the floor model was gone, the guy could care less about my sale. Apparently they sell alot of in-ground pools and that's their emphasis.
OK, whose left? The Sundance dealer I met at a home show. He invited to wet test at his store anytime and that he would be available. I called several times and left messages. Days went by. Finally I asked his employee if I could at least wet test a tub in the meantime. At first he said only the owner could do that after hours, but then said it would be ok. We went there and the Owner wound up being there. His store was in a garage like building with a bunch of hottubs wrapped up in it. He did have a small showroom set up with 3 tubs and one to wet test. He says he's been in business there for 12 years, but I don't think he has been doing hot tubs that long...it was unclear. The sundance was my least favorite tub as far as seat comfort and jets.
Last, the Hot Springs dealer. Better than the others...let me wet test, called me back...was very imformative. However he really down talked every other spa around, even the 'entry level' models he had in his own showroom. The Hot Srings Envoy is out of my price range and the Sovergn is a bit small for a comparable $7,000 tub.
I am so discouraged right now I feel like I want to give up and maybe start again in the slower winter months when the dealers might actually care about my sale. But all this anxiety makes me realize how much I need the spa for relaxation and hyrotherapy all the more.
This is definately harder than buying a car. Help!!
I could use some advice. I have been researching and wet testing hot tubs for a few months now. It's been hard to find what I would like for the amount I can spend but I have narrowed it down to a few brands. Howerver, dealership and customer service around here is impossible! I really could use some help with my situation so please bear with me:
My Beachcomber dealer is brand new in business only one year. He has sold 13 tubs this past year, but been a Culligan dealer in the same location for 15 years. He seems very honest and willing to make sure we would be happy. Apparently, he calls the customer service line when there are problems and they talk him through the process. He hasn't had many problems yet in this first year.
My Marquis Dealer just upset me on the phone with a very poor customer service attitude. I have been trying to wet test a Reward for a month. He sold the one on the floor so I waited for the new one to come in. He called me early in the morning one day to let me know the new tub had arrived and been filled. So I called back within an hour to let him know I was on my way for a wet test. He then told me the tub would not be heated until the next day...the water was only 50 degrees or something.
Well, a week later he called me over a 2 day period when I was away on business to let me know the tub was ready. When I called him this morning he said he cannot be available after hours for me to wet test today. I asked if I could come in during business hours to do it and he said no. I said that I have been waiting to make my decison for the wet test and that he may lose my sale and he complained that I did'nt answer his call for 2 days. I found myself explaining to him???...well anyway, I do hear good things about the service from this dealership from a friend who has a built in pool from them, but no hot tub.
Next up is the Caldera Dealer. I called him and talked about what I was interested in. He asked me something and I let him know that I had also looked at other spas. He started raving about how no one else can match Caldera's warranty. I started to talk about the features I was interested in and inquired about the cost of the model that they had on the floor for wet testing. We were 'disconnected'. I called right back and apparently he was busy with a customer, so I left a message and was told he would call me back within an hour. Well, 6.5 hours later that hasn't happend yet.
Masterspa/Hydropool dealer is next up. I wet tested both spas and was very interested in making a purchase. I gave the saleman my name and let him know the spa was a bit out of my price range and that I would be wet testing other spas. I asked the salesman/Assistant Mgr. to call me and let me know if he could do any better on the price of the floor model and if so I would be very interested in purchasing it. Well he never called back. I went back to the store, the floor model was gone, the guy could care less about my sale. Apparently they sell alot of in-ground pools and that's their emphasis.
OK, whose left? The Sundance dealer I met at a home show. He invited to wet test at his store anytime and that he would be available. I called several times and left messages. Days went by. Finally I asked his employee if I could at least wet test a tub in the meantime. At first he said only the owner could do that after hours, but then said it would be ok. We went there and the Owner wound up being there. His store was in a garage like building with a bunch of hottubs wrapped up in it. He did have a small showroom set up with 3 tubs and one to wet test. He says he's been in business there for 12 years, but I don't think he has been doing hot tubs that long...it was unclear. The sundance was my least favorite tub as far as seat comfort and jets.
Last, the Hot Springs dealer. Better than the others...let me wet test, called me back...was very imformative. However he really down talked every other spa around, even the 'entry level' models he had in his own showroom. The Hot Srings Envoy is out of my price range and the Sovergn is a bit small for a comparable $7,000 tub.
I am so discouraged right now I feel like I want to give up and maybe start again in the slower winter months when the dealers might actually care about my sale. But all this anxiety makes me realize how much I need the spa for relaxation and hyrotherapy all the more.
This is definately harder than buying a car. Help!!
). I left the company for other opportunities Chaz.
