Hot Tub Review
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Jacuzzi Premium Hot Tub
Manufacturer: Jacuzzi
Avg. Price: $9470
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jagrnaught
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I've owned my J-480 for about 4 years. The tub, when operational, is exceptionally comfortable and suits my general therapeutic needs (as most of the high end products will).
I bought this as an upgrade to an Arctic Yukon I owned at a previous home (from the same dealer, who switched brands). When I purchased it, one small concern I had was the irregular shape, particularly the waterfall. I recall thinking "I wonder what a replacement cover will be like to get"
Recently my area encountered an ice storm, where we lost power for more than a week. The volume of snow and ice prevented me from getting to the tub, and eventually the tub froze causing 2 major pipe bursts.
Attempting to repair the tub using the authorized Jacuzzi dealer's service department has been comedic at best. Getting parts has taken over 2 months, due to Jacuzzi's highly proprietary design. The plumbing in use by other manufacturers doesn't seem to be a problem.
The other challenge has turned out to be the cover. Jacuzzi sources their covers from a California Manufacturer and will not share the CAD dimensions with any aftermarket cover manufacturer. Any attempt to get a cheaper, custom made cover for a 480 (or J470) will result in complete dissatisfaction. They will not fit - to the point that you can insert your arm between the cover and the tub with the cover "closed". So, now, a replacement cover is $1000+ from Jacuzzi, rather than 3-500 as an aftermarket price.
An other minor nuisance is the ventilation openings in this tub compared to my Arctic. When I opened this tub for the repairs, we needed to remove 3 wasp nests the size of a football. The ease of entry for a nice warm moist area is highly attractive to wasps!
For long term ownership, or repurchasing, I would not go with Jacuzzi ever again. As performance and pure comfort go, the tub is as good as any other I've been in.
Date Purchased: 08/2013
Price Paid: $10000
Recommend: No |
Pros:
Great jet strength, comfortable, attractive looking design
Cons:
proprietary replacement parts are difficult to source and expensive
after purchase service is shaky at best |
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joem8766
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I purchased my J345 in 5/2016. I have used it almost every day since. I wet tested a Bullfrog, Mira, Hot Spring and Caldera before making a decision on Jacuzzi.
The name and warranty alone made the decision easy, not to mention it was Thousands less than the comparable Bullfrog and Hotsprings. The Clear ray is also head and shoulders above any water purification system out there.
Date Purchased: 5/2016
Price Paid: $7000
Recommend: Yes |
Pros:
cost, quality build
Cons:
nothing yet. |
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Mhalm
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Buyer Beware!!
Purchased house w J-400. Hot tub is 4 years old. Previous owners kind enough to leave us all the user manuals etc for the hot tub. They also purchased a 5 year warranty--I am sure at a premium. We used the hot tub twice....controls and pump bad...ok....should be covered under warranty. NO!
The warranty will not be honored by Jacuzzi--even though the hot tub has not been moved it is the same location as the original owners had it. Ok....surely the dealer who sold it will honor the warranty they sold. WRONG! Generally unhelpful and rude! 'your problem now'.
I have never experienced such poor customer service and lack of 'standing by what you sold'. My advice...if you buy a house w a hot tub made by Jacuzzi...make the previous owners remove the hunk of junk....even if it is 'covered by warranty' and don't count on unscrupulous dealers to stand by their product. They want to make the sale and get the hell out of dodge.
Is there a rating less than 1;-)
Date Purchased: 04/10
Price Paid: $10000
Recommend: No |
Pros:
None
Cons:
Sales
Service
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This message was modified Jun 5, 2014 by
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