Hot Tub Review
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Atera Anytemp Spa
Model No: ATCTS8-44
Manufacturer: Atera Anytemp Spa
Description:
Atera Anytemp Spa with chiller
Avg. Price: $9632
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BillsJohnDere2011
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We purchased a atera swim spa in may, it was delivered about 6 weeks later and looked even better than we expected. At first we were concerned about the very small amount of water treatment that we were told to add but after speaking to John at the clear choice he assured us that we were doing it well.
Our neighbor had been very curious about the swimming part of the spa, he came over and used it twice over the summer and has now ordered one as well.
In our community we have a pool but this is much easier to get a workout in the backyard. Were a bit older and are not swimming anywhere fast but its a nice pace on our unit.
They came out and set it all up, the crane delivery was a sight to see taking it over the house.
We use it daily and are very happy with the company and the water additive.
Date Purchased: 05-13-13
Price Paid: $15
Recommend: Yes |
Pros:
easy use water system
local company builds here in az
family owned
great customer service
Cons:
had to wait 6 weeks from when we ordered
a bit confusing to set up treatment
cover is hard with 1 person to take off |
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harley24
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We purchased our spa from Atera nearly two years ago. The customer service during the purchasing of the spa was great, of course. The main selling point of the Atera Spa is the chiller option. Living in Phoenix, AZ, this is a fantastic option - if it works. Unfortunately, we have never been able to get ours to function properly. Our spa was delivered at the end of October 2011 and was wonderful all the winter. As the temperature started to rise, we started to lower the temperature of the spa. The chiller ran and ran and ran and never cooled the spa. We contacted Atera and were informed it was because the spa was sitting in the afternoon sun. So, this past winter, we covered our entire patio so the spa would be in full shade. Problem solved? Not at all. Once again, this summer the spa still will not get below 93-95 degrees (so much for the promised 30 degrees temperature split from ambient). Again, we contacted Atera and were told to make sure the middle filter was clean...check - gets cleaned every week; then make sure the evaporative coil is clear of debris...check; then make sure the cover isn't loose...check. Still no cool water. Finally (after I showed up in person in the showroom so they couldn't ignore me) they sent a service technician who knew nothing about the spa and in fact started asking us questions about how it should operate. My husband actually ended up finding the chiller plug that was completely burned, indicating a bigger electrical problem, possibly in the compressor. He contacted the owner of the company - again - who, over a week later, sent a different employee out to inspect the spa. He replaced the circulation pump and the heater and then reached the conclusion that the problem was our fault and that our warranty was now void due to bad water maintenance??? He stated we were using too many of the water sanitizing drops (Clear Choice) they recommend and that they had clogged the system. We were using the drops how we were instructed to use them and the water in the spa is clear and not giving us any of the 'warning' signs of overuse that are listed in the owner's manual. On top of that, according to the owner's manual, the spa itself is supposed to give an error message if water flow is restricted so you can shut it off before is does any damage. Never received that error message. I could see the warranty being voided if the technician showed up and the water was green and growing algae, but clear?!?! Needless to say I have once again read everything the owner's manual has to say regarding water maintenance and the limited warranty exclusions and have reached the conclusion that Atera has built in some convenient loopholes to get out of warranty service. The water maintenance instructions are vague at best - basically putting the owner in the position of having to just 'play' with the dosing amount until it seems correct and hope it doesn't clog the lines in the meantime and void your warranty. As a business owner, I understand that warranty work cuts into your profits, but bad word of mouth cuts into your profits even more.
Date Purchased: 8/25/11
Price Paid: $11000
Recommend: No |
Pros:
Great jets
Cons:
customer service
warranty
long wait period to receive product |
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Guest
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When we decided to invest in a spa and completed all the online research, we narrowed the brand list to three. We then sent out feeler emails and Atera Spas responded without hesitation.
All our questions were answered promptly by everyone via phone and emails. I own a business and know how important customer service is to ensure business success. We then purchased a DL8-69 model.
From the time our spa was being built to our specifications, with the options Chuck suggested, Josh was even kind enough to provide his cell phone number to make sure we could contact him over the weekend with further questions we had.
Josh talked us through the entire start-up phase with the spa, always providing competent, knowledgeable information. In my humble opinion the exceptional customer service that Josh provided will ensure Atera's continued success.
The DL8-69, double no float lounge spa is huge and the jets are fantastic. The water is chemical free, no shower required when we get out, unlike every other spa we have been in that uses chemicals. Our skin
feels smooth and soft after every use and we love the fact that we won’t be draining and refilling every three months.
We live on an island, on Canada's east coast of Newfoundland and had to travel to Maine, USA to pick up the spa. Even with the cost of travel the price was significantly cheaper than the other high quality spas we considered.
We made a good purchasing decision and we love our spa. Doing business, thousands of miles away, with Atera Spas has been a pleasure. Pictures of our completed project will be sent to Atera Spas soon.
Cheers,
Ken H.
Newfoundland, Canada
Date Purchased: 10/2012
Price Paid: $10000
Recommend: Yes |
Pros:
Great Customer Service
Powerful jets
Lots of Jets
Chemical Free
Warranty
Cons:
NOTHING! |
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will atams
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We bought the atera spa from them her in az, i wasnt sure about the cooler but now that its hot out i dont think i could be happier. The monthly increase in my bill is about 25 bucks but i have the spa at 82 degrees.
We are using the enzyme drope and have just loved it my wife is alergic to chlorine so its great to have no chemicals in the spa.
Thank you atera spas
The Walsh family
Sun City, AZ
Date Purchased: 04-15-11
Price Paid: $9800
Recommend: Yes |
Pros:
cold and hot tub
no chemicals
no cement pad
lifetime jet and cabinet warranty
made in USA
Cons:
Takes 6 weeks to build it
only 3 exterior colors
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