Hot Tub Review
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ClearWater Spas
Manufacturer: Clearwater Spas
Avg. Price: $9478
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Pandagagnon
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I purchased a clearwater unit in july 2012 from Costco. In November, the heating element shorted out. In April/May of 2013, the cover to the main light broke. Sometime during the winter the LED lights went out of sinc to where different colors were showing. FINAL straw, in July/August of 2013, the tub started leaking at the center of the floor and there was dried bromine inside the insulation from the leak. Costco gladly took it back (Costco's GREAT!) but I also purchased a salt generator which I didn't pay for at Costco - I paid direct to the factory. Coscto gave me every penny I paid them for the spa - Clearwater will not return my $978 for the salt generator - "it's out of the one year warranty". They're expensive and poor quality/customer service. FYI - they also go by Divine Spas and are on Costco's website catalog. Costco carries other brands online - chose one of them!
Date Purchased: 7/2012
Price Paid: $9400
Recommend: No |
Pros:
None
Cons:
Poor quality and poor customer service!!!! |
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karpow
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We purchased this spa new in August 2012. It is wonderful to sit in and we really enjoy the quality -- except that it is on it's fouth leak. The first leak was due to a LED light that had no silicone. It dripped on the stereo and that had to have that replaced. Since the, we are on the third leak (in different areas). Clearwater refused to pay their service person the last time he was out, spending two hours fixing what is clearly a manufacturing or quality control error. The tub is under warranty, but Clearwater refuses to pay the repairman on the basis that he should have fixed the leaks on his last service visit. Now my husband and I are in the middle of this mess, and the tub has yet another leak as of last week. For what that tub cost, this is ridiculous. My husband has spend numerous hours talking to Clearwater salesman, reps, and service people. He seems to be getting the run around, as no one wants to take ownership. We are almost to the point of trying to contact Ron Clearwater, the CEO. Also, both the old and new stereo shuts off, I assume after it runs too long and gets hot? The whole experience is too bad, because the tub is otherwise amazing.
Date Purchased: August 2012
Price Paid: $12000
Recommend: Yes |
Pros:
Incredible jets, nice quality.
Cons:
Stereo shuts off after about 45 minutes.
We are on internal leak #4 in 10 months from time of delivery, and Clearwater refused to pay their repairman on his last trip to fix it. We have a warranty, and we're supposed to pay his service charge? It's not like he caused these problems. If Clearwater's reps would be concerned and do something to make it right, I would not be on this website right now. |
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admin
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we have spent many nights in this wondersul tub since we got it in April. very happy with out decision with theis tub. We also went with the am/fm/cd with pop up speakers and glad we did.
Date Purchased: 04/05
Price Paid: $7500
Recommend: Yes |
Pros:
Everything!!!
Cons:
NONE!!!!! |
This message was modified May 1, 2013 by
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admin
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Shop around ONLINE first. Expect 4 hours to get the basics. 20 hours pre-purchase total. Then visit the stores. Smoe have Pre-Install booklets that help you plan you project and site without relying on professionals completely.
Date Purchased: 04/2006
Price Paid: $12000
Recommend: No |
Pros:
Definitely the most therepuetic desing on jet placements (Hydrotherapy) - spa quality. I was quoted $12,000, lights, stereo, speakers, steps, cover etc NOT INCLUDED.
Cons:
I was quoted $12,000, lights, stereo, speakers, steps, cover etc NOT INCLUDED.
So I checked my emembers only large club store on line, local national home improvement stores, local International one-stop discount store with nothing but big yellow smiles for the prices. I am chosing the Large national membership club store for HUGE features under $5000 with great mechanics. I know my club sotre well - they stand behind their goods. |
This message was modified May 1, 2013 by
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admin
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Former hot spring and D1 owner.
Best tub I have owned!! HANDS DOWN!!
The lounger is made so you will not float up like you do in a lot of spas!! We wet tested Master Spa LSX 700 and we have owned D1 Aurora XLT and Lotus Bay - Hotspring Landmark - Great spas but I like this one the BEST!!
Date Purchased: !/07
Price Paid: $8500
Recommend: Yes |
Pros:
Power
Lights - the look
Lounger
Cons:
Wish I had the space for an 8 foot spa! |
This message was modified May 1, 2013 by
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