[B]Per Kinsale0353's comments[/B]
In response to his complaint, the customer ordered a 96" cover, received a 96" cover, and completely admits it in his complaint. The problem he had is that he DID NOT follow the very simple instructions to measure the OUTSIDE edge of the tub, basically, to provide us with the measurement of the cover he needs, and he provided the dimension of the hole of the tub that you actually get into. Obviously the cover is not going to fit, it is now a float! The cover drops right into the tub. This is not our fault whatsoever, we stress all over our web site that we will make the cover to the dimensions that we are provided, which as he states himself, he received! We do not add or subtract a single inch, that would only backfire on our part. Yes, we advised him to try and sell it on craigslist, this is only because we cared enough that he made the mistake of ordering the cover incorrectly and didn't want him to take a total loss. In fact, in alot of cases you can sell it for more than what was paid for it since our pricing is so low as compared to retail outlets. 96" is 96", no matter how you look at it. I fhis tub was actually 96", the cover would have fit just fine. He was only trying to get out of paying for the next larger size, which after 96", the prices go up as it is considered an oversized cover. We have no way of knowing if the measurement he provided was wrong, that is impossible unless we go out to every location and measure the tub ourselves. It is as simple as measuring a box, (or the diameter in this case) and it wasnt done properly. Not our fault. We offered to make another cover at a VERY discounted price but instead he felt we should eat the wrong cover and make a new one for free. We are not in the business to make wrong covers and make a corrected one at a loss. If you have any questions regarding this complaint, feel free to call us at 954-925-3455. We will be glad to walk you through the ordering process from beginning to end. The videos he commented on also shows in very simple terms on how to make your measurements. It's sad that some can't follow simple instructions or try to get something for nothing.
Spa Cover Direct
[B]Pros & Cons[/B]
[B]Pros:[/B] We DO back our work, but if ordered incorrectly, we cannot be held responsible. If we made his cover at 95", we would have made a new one immediately at no cost. We are not in the business of paying for other peoples mistakes though. I hope this is self explanatory and not sound rude.
[SIZE=2][I]Purchased: 10/2012 · Paid: $695.00 · Recommends: Yes[/I][/SIZE]
