Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)

[HoW2001]

Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.

See, this is the kind of information it would be helpful to get from dealers.

 

[BullFrogSpasMN]

Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.

See, this is the kind of information it would be helpful to get from dealers.

No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas.  Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.

 

[Hottubguy]

Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.

See, this is the kind of information it would be helpful to get from dealers.

No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas.  Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.

Right on and I’ve noticed some things change by The day. Also until the load is confirmed shipped we don’t always know if everything that was is supposed to be on the truck is actually on it. I’ve stopped giving timeframes all together. Giving like 120 day ranges. It’s real tough operating like this right now

 

[The Wizard of Spas]

Next up... Chlorine tablet shortage. If you use it...stock up

I very much hope you're not using Tri-Chlor tablets. Most manufacturers I know do not warranty Tri-Chlor.  Just a heads-up.

 

[cranbiz]

Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.

See, this is the kind of information it would be helpful to get from dealers.

No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas.  Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.

Right on and I’ve noticed some things change by The day. Also until the load is confirmed shipped we don’t always know if everything that was is supposed to be on the truck is actually on it. I’ve stopped giving timeframes all together. Giving like 120 day ranges. It’s real tough operating like this right now

While my dealer did not call with continuous updates (which I did not ask for nor expect) They were always willing to check and give me the latest status when I called them. I also did not try to be a pest. When the initial delivery estimate came, I called for an update, They then gave me the best estimate they had, based on info from Artesian.  When that passed by 2 weeks, I called again and this latest info they got and passed on was accurate, but I was also expecting last minute changed based on supply chain issues.

I know that the dealer doesn't want to sit on customer inventory, They only got a 25% deposit, They want it delivered and paid for.

 

[HoW2001]

Arrived yesterday, 2 months after originally scheduled delivery date and 5 months after ordered.  I guess that's not THAT bad in the current times!

 

[cranbiz]

No, that's not bad at all. Mine was 14 weeks from original delivery date.

Congratulations and enjoy. Which model Artesian did you get and did it come with a Balboa or a Gecko spa pack? I heard that some Artesian's were coming with Gecko packs due to Balboa's shortage in parts.

 

[HoW2001]

No, that's not bad at all. Mine was 14 weeks from original delivery date.

Congratulations and enjoy. Which model Artesian did you get and did it come with a Balboa or a Gecko spa pack? I heard that some Artesian's were coming with Gecko packs due to Balboa's shortage in parts.

Balboa.  Does that mean I lost the spa pack lotto or won?

 

[cranbiz]

No, thats the one you want.
From someone who took recent delivery on a South Seas spa, they got a Gecko spa pack. Looks like Artesian is saving their limited Balboa stock to their 2 top lines and using Gecko for the two entry level lines.
Supplies are tough to get now and this makes sense as opposed to not shipping tubs at all.

 

[HoW2001]

Annnnnnd before I step foot in the tub I get a "Failed GFCI Test" error.  Don't know if its something with the spa or what the electrician did, but after 6 months of waiting, not loving more waiting!!!

 

[cranbiz]

The tub will perform a GFCI test within the first week to which it will simulate a ground fault and the breaker should kill power to the tub. Mine was in the first day or so.

You can test it yourself from the settings menu. The breaker needs to trip for either the automatic test or the manual test. If it doesn't trip, the test failed. That usually means the GFCI install is wrong.

I would run the manual test. If it fails again, call your electrician to double check the install.

 

[Sam]

This is most likely an electrical wiring problem.  Call your electrician.  I usually has to do with the neutral being connected wrong.