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As long as they are offering you the same warranty, and have told you its the same model/parts/etc, I would say there is no reason to wait and keep with what they've offered you. One for sure way to know if it is a refurb or not is to ask to see the tub wrapped up in its original packaging the...

Thanks guy, I should be seeing her today, I'll provide her with this and post an update in a few days with results! :)

I've had her put A LOT of PH down into her spa, the chemical we sell reduces both PH and Alkalinity. My water testing system indicated that a alkalinity level of 100-150 is deemed acceptable? Can you advise what level I should aim to get her alkalinity to in order to try to rectify this? The...

Hi guys, I need some advice for a customer of mine that comes in for a water test very regularly. For the past few months I have been testing her water, and the PH is ALWAYS going up. Every 4 days she brings in a water sample to the store, and the PH tests at 7.8-8.0, and she is adding 1-2...

It's normal considering the outside temperatures. You have to remembers pumps have an internal gauge that will make them turn off when overheating. So 20 minute intervals make sense.

You most likely fried your Spa Pack and will new to order a new one.

Do they have UZ and Ozone combined as one? It would be better then both of those methods listed.

Given the temperature outside, I think the best thing to do is just wait for warmer weather and then tackle it. Unless you can get the gate valve closed, I don't see any other way you can take it apart without getting soaked. Only reason I am saying this is because I was debating filling my...

Hi there, I am going to be filling my tub today and it is -35 degrees CELSIUS where I live. I was advised that the pump can have a little bit of water freeze up in front of the impellar to prevent it from spinning. I was advised to put a space heater inside of the cabinet, but I feel this is...

It would work to about 100 grams of the Calcium so that sounds about right. I had to put that amount in as per recommendation from my water testing company that sells the supplies for our tub.

Were there any specific questions you had that I could try to help with? Or were you after something from start to finish for help?

ALSO! I JUST NOTICED THIS!! : I noticed that on my spa chlorine container, it actually does say TRICHLOR and not DICHLOR. Can someone please tell me if this is the wrong product to be using?? https://ibb.co/4gKrBVc Thanks

Hey guys, A question for you folks that are far more experienced in the Spa/Pool world as opposed to me. Can I use pool PH+, PH-, ALKA+ in my hot tub? I understand why you don't want to use Pool Chlorine in hot tubs because it is Trichlor vs Dichlor? But can I use the PH +, PH -, and ALKA +...

I have a question regarding calcium hardness We use a Water Softener to fill up the hot tub (I know it is not to be done), but what I'm wondering is, if I was to add calcium to my hot tub, it would increase the hardness level, Which in return should null the effect of a water softener? Correct...

Hi there, I recently bought a Hydropool Serenity 5000 for me and my parents. I was wondering if my parents can use this hot tub given their medical conditions. My mom undergoes Dialysis 3 times a week. She is on the list for a kidney transplant. The wait could be years... My father has had...

PLEASE MOVE IF THIS IS THE WRONG PLACE. I recently poured a 8' x 12' Concrete pad, and purchased a hot tub. I got this mainly for my mom who has extremely bad leg and back pain. Now the main concern she has is using the hot tub in the winter time. I was wondering if anyone knows of a 8' x 12'...

Thanks for all the replies guys! So, the other brands I was considering were: Beachcomber- I found them comfortable but I did not like the idea of having my equipment under the steps outside. They said it is very easy to service and they find it to be efficient. But in my opinion, it's like...

Hi there, Looking to purchase a new hot tub, after reviewing all the nearby companies I have set my mind on Hydropool. I'm sold on the self-cleaning hot tub, and the fact that there is the thermal insulation so leaks are easier to find they said. They are also made in Canada, about 2 hours away...

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Put a space heater in the cabinet of the spa for like 3-4 hours BEFORE your electrician hooks it up, to thaw out any ice that may be in the pumps impeller preventing it from spinning. Just an extra measure to take before you go to try to turn it on and say "My pump doesn't work!"