Master Spas, Inc. Master Spas

Happy customer!!!!
Apr 20, 2013 1:32 pm

All I can say is WOW! I bought a twilight series after doing a ton of research. Super value, wonderful therapy. I love the lights at night.

Date Purchased: 03/13
Price Paid: $8200
Recommend: Yes

Pros:

Value, lights, water is easy to take care of

Cons:

Nothing really. My salesperson was super helpful.

Happy
Nov 24, 2011 1:05 pm

lover

I purchased the T.S. 8.25 from Premium Wholesale at a travelling Expo show they had and I absolutely love it!

I have owned 2 other spas in the past and never really fell in love with them. Each time I moved houses I choose to leave the old one behind in search of something bigger and better... I am not sure I will leave this one behind!!!

My Arthritus doesn't act up any more as I sit in the neck jet seat that has biomagnets in it... just like the bracelet I use to wear but 10 times better!

I love it 45 mins/day of fun for both me and hubby!

Date Purchased: July/2010
Price Paid: $9595
Recommend: Yes

Pros:

-amazing pressure: 2.5" plumbing versus the regular 1.5" found in other spas
-I switched my jets arouns to find the perfect combination... I think there are 6 different kinds of jets
-Amazing lighting
-Biomagnets placed in the neck jet captin seat have helped releave me of my Arthritus... as I understand it this is a feature patented by master spas.

Cons:

-Filters are a little pricy but since I save on chemicals costs with the EcoPure filter I don't care on the trade off as Lithium is sooo easy to use

Poor Customer Service
Apr 24, 2011 9:03 am

dxb494

We live in Ontario Canada. We bought this spa in June of 2010. When it arrived there were scratches on the top of the spa. I was told it would cost me $200 to have the scratches removed as it was a difficult move to get the tub placed where I wanted it. At no time did the tub come in contact with anything so how are the scratches my fault. It only took six months to getbthat problem resolved.

In February of 2011 the heatervstopped working. The same day I discovered this I notified my dealer. I was informed this was a problem Master Spa was having and the had approximately 30 heaters to replace. Two weeks later!!! they arrive to installvthe heater but it is frozen solid. The tech came back two days later with a portable heater to thaw thecspa heater.

With the the heater replaced I filled the tub only to find it drained the next day. Whilecwaitingbto have the heater installed one of the valves had frozen and cracked. I was told this was not covered under warranty because of "freezing caused by misuse or abuse".

Master Spa's heater failed in the middle of a Canadian Winter and the lines freeze. How is that misuse or abuse on my part.

I Amt not a very happy Master Spa customer. Still with out a hot tub.

Let's hope all you other Master Spa owners never need service!

Date Purchased: June 2010
Price Paid: $12000
Recommend: No

Pros:

Nice tub when it's working

Cons:

CUSTOMER SERVICE SUCKS!

Master Spa LSX
Mar 9, 2011 11:13 pm

SpaGuy911

Best Tub In The World!
The power of this tub is like no other!

Date Purchased: 09/2010
Price Paid: $13500
Recommend: Yes

Pros:

Perfect Therepy, Power, Performance

Cons:

Didint have a fridge built in

Master Spa LSX
Oct 26, 2010 4:16 pm

sdccarpentry

Over 2 years old and no problems what so ever works great

Date Purchased: 4/08
Price Paid: $10500
Recommend: Yes

Pros:

Jets are powerful , seats are designed well

Cons:

none

Hot Tub Review