Hot Tub Review
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Master Spa
Manufacturer: Down East Spa
Avg. Price: $10750
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admin
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We've had our Down East Spa for about 6 months. It is just as we'd hoped for when we bought it. The two high intensity therapy seats are great and the neck and shoulder jets are really nice now that I've fitted them with jets to my liking. I like to fiddle with different style jets, so the Waterway jets are great as there are many styles made and they are readily available. I love the fact that there are no diverter valves and thereapy is available at all seats at all times. I'm glad we went with a simple spa focused on hyrdo-therapy rather than one with extra bells and whistles.
Date Purchased: Oct/2007
Price Paid: $7000
Recommend: Yes |
Pros:
Easy access for service
Ability to vent cabinet heat in Summer
Commonly available Waterway Jets
Cons:
None so far in our hot climate |
This message was modified Nov 6, 2013 by
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dmproia
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We purchased our spa at what was advertised as a factory direct sale in Syracuse NY in July 2012. The reason for our purchase was theraputic as my husband has a fused spine from a car accident. The spa was delivered the next day as they were packing up and the circus was obviously leaving town the next day. We had our spa professionally installed in mid September because it took time to have a contractor lay the cement pad and do the wiring. We used our spa and properly maintained it accordingly for one year and two weeks. On September 25th we check the spa to find out that it was no longer operating and the circuit breaker kept kicking out. We called the manufacturer who gave us the number for a local repair company and advised us that it was no longer under warranty. The repair ended up being for the pump/control unit and cost us close to $500 to repair. According to the repair place a warrenty of only one year is very uncommon and there should be no reason why the product failed at one year. I have been trying to take this issue up with Master Spa whose website states that they stand by their product after the sale to no avail. Apparently not on top of this obviously being a very poorly made product. One of their main selling points is that it is made here in the U.S. and we were happy to support and maintain jobs here in the U.S. which was another reason for buying this spa. Considering that technically the warrenty was only two weeks out of time they should have at least attempted to resolve our issue. Instead this company takes a too bad so sad attitude. Be warned that wjile they say they stand by their product and state they make a good quality spa the opposite is in fact the case. Be prepared to pay to fix this product or turn it into a very, very expensive fish pond in one year.
Date Purchased: 7/13
Price Paid: $4000
Recommend: No |
Cons:
Poorly made electronics and company does nothing to help the customer. Product failed in one year. |
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wmccall
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I bought the spa at a trade show and took delivery a few weeks after that. We bought it, primarily, for our daily exercise (swimming against the current). It was going great until the "propulsion system" deteriorated - hence, cannot be used anymore.
Called the dealer (MASTER SPAS OF TEXAS) on numerous occasions to get service - voicemail, and never got acknowleged.
Date Purchased: March 2007
Price Paid: $24000
Recommend: No |
Pros:
Nicely built
Cons:
Dealer's Customer Support. The manufacturers gurantees their product through the dealers. |
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wmccall
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As of July 2006 we’ve had our Master spa for one year. We bought the 2005 Windsor SE which is actually made by Down East spas but sold/distributed by Master Spas. We love the spa but do not like the dealer. We live in Van Nuys California and the only dealer for Los Angles and Orange County is in Laguna Hills. About 3 weeks after delivery we had problems with one speaking staying up (not locking in the down position) and 3 out of 4 headrests kept popping off and floating around.
It didn’t matter what day of the week or what time we would call the dealer because all we ever got was an answering machine. I left several messages for service and they wouldn’t even return/acknowledge my calls until I would threaten to complain to Master Spas Inc. The excuse I would get was that they were understaffed and training new personal to help the situation. It took 2 entire months for them to show up at my house and fix the problems....2 MONTHS!
We would’ve seriously considered buying another brand if we had known the dealer support was going to be so terrible. We bought the spa while at a home show, apparently this is how they sell the majority of their spas, and the feeling I got after this experience is all they cared about was getting my money up-front and who cares what happens after that. It seems like the Master Spa dealer in Laguna hills wants to sell you a spa but doesn’t want to have to repair it or help you with customer services afterwards. In fact they stopped selling the filters for the spas they sell, its all outsourced now to a different company...I guess it was just too much of a hassle for them. Oh and be prepared to shell out a lot of money to replace the Patented filters, $200 for the set of 4 which is about 3 - 4 times the cost of other spas.
Overall we love our spa, even with a couple of glitches in the beginning, the spa is beautiful, we love the lights and the stereo is amazingly loud. It’s very well built and a quality spa, I just wish I could say the same for the dealer.
Moravee@
hotmail.com
Date Purchased: 7/24/2005
Price Paid: $8000
Recommend: Yes |
Pros:
Beautiful spa & high quality
Cons:
You should be able to turn the speakers in another direction when they are up |
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