Hot Tub Review
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Grandee
Manufacturer: Hot Springs
Avg. Price: $9667
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rockstaroxy
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I've owned 3 Grandees and I'm getting ready to get my 4th Hot Springs hot tub, they are terrific! My next one is an Envoy just because we don't need as big as a Grandee again. I wouldn't own another brand!
Date Purchased: 11/2001
Price Paid: $7500
Recommend: Yes |
Pros:
Large enough to fit family and or friends.
Cons:
Can't think of any. |
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NZArtist
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I've owned the Hotspring Grandee spa for 18 months and it's the worst spa I've owned.
The Ace cell has failed *twice* in that time.
There are two leaks in the plumbing - one at each pump motor.
The heater element is only 1200W. Seriously, the kettle in my kitchen is 2200 watts - almost twice the power. When you fill this monster it's going to take two days to get to temperature. Having a spa in winter and you'll be too cold after an hour to stay in.
This was US$22,000 worth of spa pool - I honestly expected something significantly better.
When the Ace cell fails out of warranty I'll have $800 expense every nine months to keep this thing running.
DONT BUY THIS SPA!
Date Purchased: 02/2013
Price Paid: $22000
Recommend: No |
Pros:
The man who delivered it was superb. He had to hoist it over the roof of the house with a hiab and managed to place it exactly on the correct spot.
This spa is big - plenty of room for seven people.
Cons:
Ace cell has failed twice in 18 months.
Spa plumbing is leaking in two places.
Heater is *way* underpowered.
Does anyone seriously ever use the 'water feature'? Most of the jets and features just complicate keeping it clean, and more difficult to scrub when you replace the water.
The running costs are prohibitive, and the purchase price monstrous. |
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dunecritter
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Recently bought a new Hot Spring Grandee. I replaced my older Vista model and Loved that tub as well. The reason I replaced my tub was to try a non lounger model with the ACE salt system....LOVE IT! With 7 years of trouble free ownership of the Vista I feel equally satisfied with the quality that my new Grandee will bring. The ACE salt is the only way to go...Hands down. Water care is a snap and the clarity like I've never had in any tub so far. The water is currently 4 months old with filter cleanings every 3-4 weeks and is so crystal clear you would swear it was just filled. I have a hard time giving anything a full five stars but this tub deserves it!
5/2/14 UPDATE... I have started selling Hot Spring Spas now as of 11-1-13. I have learned a lot about Hot Spring Products internals and basically what makes the tub what it is. I visited the factory in Vista California and got a complete tour showing how every tub is made every step of the way...Impressive! Never knew how large of a company they were until now. They have introduced a complete new line of High Life Models this year and the upgrades are just too kool to not own...So I just sold my new to me 2013 Grandee and am waiting for my new 2014 version to arrive.
Some of the new cool features that I'm getting with the new 14 Grandee are wireless/Bluetooth integrated audio all controlled by the spas topside controller, A wireless touchscreen controller that can be inside or outside the tub and still function. I will have an Android app on my phone that I can read the spas info and can operate from my phone. I can be out of town and run a clean cycle or turn on or off the ACE system or just simply change the output level if I want.
The Physical shell has also been changed a touch as Hot Springs has teamed up with BMW to design the new High Life Models and they are AWESOME! The comfort has increased and the looks have been improved as well. I will give an updated report once it arrived and I have a chance to use/enjoy.
Date Purchased: 9/13
Price Paid: $13000
Recommend: Yes |
Pros:
Great looking, Incredible jet placement, SUPER reliable, Control panel is so easy to use and integrated factory ACE salt system.
Cons:
Price....But I'll always gripe about that! |
This message was modified May 30, 2014 by
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Guest
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So far it's been a mediocre experience with our Grandee. In the first year the anti-siphon valve for the ozone generator broke and leaked water all over the motor compartment. For a $2 warranty part, the dealer wanted to charge $95 to travel 17 miles. Even the service guy said the part was an improved replacement - nice engineering. We argued and got part of the cost back. Year two, the foam inserts in the top were replaced because of excessive sagging and one of the side panels was replaced for warping. Year four - the top is shot, the ozone generator died (got a Del replacement) and the relay control board just burned a relay and killed the board. But when we're not repairing it, it's comfortable, powerful and generally well designed.
Date Purchased: 5/2008
Price Paid: $8000
Recommend: No |
Pros:
Easy setup (if you're a DIY'er with electical skills), great jets, continuous filtering keeps things very clean, large size, comfortable seating, cool lighting, powerful pumps. Parts available online
Cons:
Cheap top, failed circuit board, excessive service call costs, ozone generator failure - a lot for just 4 years. Side panel design seems weak, warping because of the wood structure under synthetic panel strips. Compartment access door is starting to warp, will have to add another screw in the top middle. |
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Guest
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I've had leaks in 2 different Hot Spring Grandee tubs in less than 3 years. Please note that I have been meticulous about service & maintenance and have never had tub freeze. 1st tub leaked at 8 months, Local dealer (Hot Springs MN) botched service and repair so badly that corporate sent new tub. Note that they wouldn't restart warranty period.
2nd tub leaked at 20 months after install in same area (near moto-massage). This time it was sent to corporate for repair. Customer service this time is horrible. They failed to keep me up to date on repair process, nor explain what was wrong, nor give me a reason to believe that it won't happen again. They also implied that my use of Silk Balance system may cause for harm to system (Hot Springs can't recommend Silk Balance, but won't label against it's use). Both my local dealer and another dealer I get Silk Balance from were shocked to hear this allegation.
To my surprise, the repaired tub showed up at the local dealer today. This is despite me telling Corporate I wasn't convinced I should take a repaired tub. Thus far, the only thing they've granted me is an additional year on my original 5 year warranty.
Here is where I stand:
- $11,000+ purchase price
- working hot tub 29 out of 36 months (80%)
- a repaired tub supposedly degraded by silk balance system
- Little confidence in product reliability, warranty, nor customer service
- 36 months of warranty remaining.
At this point, I want a new tub and new 5yr warranty or my money back
Date Purchased: August 2009
Price Paid: $12000
Recommend: No |
Pros:
Product Features: Open seating plan, size, # and types of jets. overall appearance
Cons:
Product Reliability: F
Service/Support from Local Dealer: F
Service/Support from Hot Springs Inc: D |
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