Hot Tub Review
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Grandee
Manufacturer: Hot Springs
Avg. Price: $9667
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Jamechar2012
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Within the 1st year we have replaced, 3 control panels, circulator pump, heater, Ace system, 12 replacement parts to the cover lifter (it was dangerous to keep the cover up, as the gas spring kept snapping). Watkins always respons as though you are the only one having issues, but after reading many reviews, I find a lot of people are!!!! We have had, at least, 10 service calls, (paid for by Watkins). When we called on our 3rd failed control panel, Watkins said OOOPS, we have a better one with a moisture barrier! What? The older one didnt have a moisture barrier??! This is a product that hold 500 gallons of water, and you enter the hottub over the control panel. Wouldnt you think they would have the best moisture barrier around??? We have had this one for 9 months, we shall see!!!
Date Purchased: 04/14/2012
Price Paid: $12000
Recommend: No |
Pros:
Enjoyable when working, but that doesnt happen for a long period of,time.
Cons:
Too many failed major componants for such an expensive purchase!!! |
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JDionne
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.First Hot Tub we ever owned put it off for years because I didn't want the headaches and maintenance...... caved in to persistent wife.
What a headache, first 4 months had tub serviced 4 time and tested water upwards of 5o times at the store, the could not figure out why it would not stay balance, turn out after much persistence and contacting manufacturer Ace System is not working 4months old.... really top of the line tub. Tub was completely emptied 3 times over the first 4 months at my expense and each service call took 1 to 2 weeks to get someone out.
Now 7 months in and the cover for the moto massage unit is breaking the tabs off.
Can't wait for the warranty to run out I am going to hate this even more. Totally built backyard around the tub. Save your money and put some hot water in your bathroom tub and blow in a straw, lot less expensive and creates less headaches.
Date Purchased: June 2014
Price Paid: $13000
Recommend: No |
Pros:
Looks Nice, sales pitch sounds great.
Cons:
Poor testing and service, |
This message was modified Jan 19, 2015 by
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rockstaroxy
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I've owned 3 Grandees and I'm getting ready to get my 4th Hot Springs hot tub, they are terrific! My next one is an Envoy just because we don't need as big as a Grandee again. I wouldn't own another brand!
Date Purchased: 11/2001
Price Paid: $7500
Recommend: Yes |
Pros:
Large enough to fit family and or friends.
Cons:
Can't think of any. |
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NZArtist
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I've owned the Hotspring Grandee spa for 18 months and it's the worst spa I've owned.
The Ace cell has failed *twice* in that time.
There are two leaks in the plumbing - one at each pump motor.
The heater element is only 1200W. Seriously, the kettle in my kitchen is 2200 watts - almost twice the power. When you fill this monster it's going to take two days to get to temperature. Having a spa in winter and you'll be too cold after an hour to stay in.
This was US$22,000 worth of spa pool - I honestly expected something significantly better.
When the Ace cell fails out of warranty I'll have $800 expense every nine months to keep this thing running.
DONT BUY THIS SPA!
Date Purchased: 02/2013
Price Paid: $22000
Recommend: No |
Pros:
The man who delivered it was superb. He had to hoist it over the roof of the house with a hiab and managed to place it exactly on the correct spot.
This spa is big - plenty of room for seven people.
Cons:
Ace cell has failed twice in 18 months.
Spa plumbing is leaking in two places.
Heater is *way* underpowered.
Does anyone seriously ever use the 'water feature'? Most of the jets and features just complicate keeping it clean, and more difficult to scrub when you replace the water.
The running costs are prohibitive, and the purchase price monstrous. |
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dunecritter
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Recently bought a new Hot Spring Grandee. I replaced my older Vista model and Loved that tub as well. The reason I replaced my tub was to try a non lounger model with the ACE salt system....LOVE IT! With 7 years of trouble free ownership of the Vista I feel equally satisfied with the quality that my new Grandee will bring. The ACE salt is the only way to go...Hands down. Water care is a snap and the clarity like I've never had in any tub so far. The water is currently 4 months old with filter cleanings every 3-4 weeks and is so crystal clear you would swear it was just filled. I have a hard time giving anything a full five stars but this tub deserves it!
5/2/14 UPDATE... I have started selling Hot Spring Spas now as of 11-1-13. I have learned a lot about Hot Spring Products internals and basically what makes the tub what it is. I visited the factory in Vista California and got a complete tour showing how every tub is made every step of the way...Impressive! Never knew how large of a company they were until now. They have introduced a complete new line of High Life Models this year and the upgrades are just too kool to not own...So I just sold my new to me 2013 Grandee and am waiting for my new 2014 version to arrive.
Some of the new cool features that I'm getting with the new 14 Grandee are wireless/Bluetooth integrated audio all controlled by the spas topside controller, A wireless touchscreen controller that can be inside or outside the tub and still function. I will have an Android app on my phone that I can read the spas info and can operate from my phone. I can be out of town and run a clean cycle or turn on or off the ACE system or just simply change the output level if I want.
The Physical shell has also been changed a touch as Hot Springs has teamed up with BMW to design the new High Life Models and they are AWESOME! The comfort has increased and the looks have been improved as well. I will give an updated report once it arrived and I have a chance to use/enjoy.
Date Purchased: 9/13
Price Paid: $13000
Recommend: Yes |
Pros:
Great looking, Incredible jet placement, SUPER reliable, Control panel is so easy to use and integrated factory ACE salt system.
Cons:
Price....But I'll always gripe about that! |
This message was modified May 30, 2014 by
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