Thinking bout all this,and putting Carroll Shelby in the mix. If Mr. Shelby had acted the way Zim does in the late 50's and 60's,I imagine the wifey and I would have bought a Roush,recently.
I've never seen a "successful" company/business......treat past/former/and potential future customers,the way the spa deceptionist does. A real clue for anyone interested in Zims spas,is to listen to Zims so called music.