What's the Best Hot Tub

Author Topic: Worst...Customers...........EVER!  (Read 34141 times)

East_TX_Spa

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Worst...Customers...........EVER!
« on: September 28, 2007, 06:20:02 pm »
Here's the story:

Two months ago, the late Roger Falcone sold a Jetsetter to an aging hippie couple.  They had previously owned a HotSpring Spa in the early 80's and bought another in the 90's in Florida.  They picked out a Sterling Marble shell and were given a $395 CoverCradle as their accessory.  Everyone was happy.....and then we delivered the spa.

The customers said that the GFCI plug was too difficult for the wife to plug in.  Our guys put a new plug on.  It was still too difficult for her to plug in, but they would live with it.

We filled the spa.  Their water was dirty.  They insisted we drain it and refill it.  We did and it was still dirty.  They insisted we drain it and refill it again.  We did and it was still dirty.  We told them the filtration would take care of it and we could not remain with them because we had other deliveries.

During this time, the boss's teenage son attached the CoverCradle to the spa.  The customers signed the paperwork stating we had delivered the spa that had been agreed upon.  We left.  Then came the weekend.

The following week, the hippies came to our store and demanded a refund.  The reason?  The Sterling Marble shell did not have enough gray in it.  They also wanted the cheaper coverlifter (CoverMate- $225).  Also, they had hosted a party over the weekend and the spa was dirty so give them their money back.

The boss told them no, but I will give you this brand new Jetsetter sitting in our showroom providing there is enough gray in the shell and we will put a CoverMate on the spa.  The hippie lady said that the shell had enough gray and that would be acceptable.  Everyone was safisfied......until....

The hippie lady and her husband came to the store enraged because we delivered her an UNWRAPPED spa (the very same spa she picked out in the showroom).  My boss asked her "Which time?"  This is when old hippie guy got mouthy and said that the spa had been written on with crayons and he started cussing in front of my boss's other teenage son.  The boss said "We don't have crayons and we don't draw on the spas.  I am sorry you're not happy and I want to get this resolved, but Roger passed away yesterday and I am helping to make funeral arrangements."

Hippie dude says "$LKR you and ^*^%* Roger and give me my GD money back!"

Wrong thing to say to a 6'5" 270 lb man who hates hippies anyway, but he just looked at him and said "You are evil, you are vulgar in front of my son, and you are crooks...get out of my store before I call the police."

Old hippie dude says he's going to the tv people, the newspaper, and he's going to put posters on his truck saying don't do business with East Texas Spa.  My boss handed him a stack of brochures and says "Here, use these!"

They left, but it ain't over because today....they came to see me.... :)

To be continued....

Terminator
Just layin' low and chucklin' in my stomach wif' da fidgets...

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Worst...Customers...........EVER!
« on: September 28, 2007, 06:20:02 pm »

MostlyLurkingGal

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Re: Worst...Customers...........EVER!
« Reply #1 on: September 28, 2007, 06:28:59 pm »
Quote
To be continued....

Terminator

Tapping my foot....waiting patiently....sort of...........

Jacuzzi Jim

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Re: Worst...Customers...........EVER!
« Reply #2 on: September 28, 2007, 06:39:19 pm »
Oh I am waiting for this one.  

In Canada eh

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Re: Worst...Customers...........EVER!
« Reply #3 on: September 28, 2007, 06:51:15 pm »
[size=20]Quick[/size]


Someone go to Terms and lock up the guns! ;)
Bullfrog 451

Spatech_tuo

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Re: Worst...Customers...........EVER!
« Reply #4 on: September 28, 2007, 07:13:17 pm »
Quote

Tapping my foot....waiting patiently....sort of...........

I'm tapping my foot as well (not in a bathroom stall kind of way).

I want to hear part II!!!!
220, 221, whatever it takes!

wmccall

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Re: Worst...Customers...........EVER!
« Reply #5 on: September 28, 2007, 07:14:47 pm »
This should be good. For the first time in my life I have a job in sales, but this goes way beyond anything I have had.  I did have to babysit a major airplane manufacturer, but they were just demanding and throwing around their big name.  

Here is what I sell by the way.

Member since 2003.  Owner Dynasty Excalibur 2003-2012.   Sundance Majesta from 2012-current

Richs100

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Re: Worst...Customers...........EVER!
« Reply #6 on: September 28, 2007, 07:58:45 pm »
Do you think the water in the spa was so dirty because the couple thought the spa was their new bathtub?

Get 'em, Term!
If you don't have anything nice to say about someone, come sit next to me.

Chad

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Re: Worst...Customers...........EVER!
« Reply #7 on: September 28, 2007, 08:08:20 pm »
It was probably just old bong water.





Zep

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Re: Worst...Customers...........EVER!
« Reply #8 on: September 28, 2007, 08:28:17 pm »
good luck Term...

how much loss would be incurred to get the tub back and then tell them "F-YOU".

i comp customers fairly often that are "dead wrong", but they are repeat
customers that will keep spending money, where yours is mainly a one
time shot....

i would attempt to move on
chalk it up to the 1% nut case factor
otherwise your gonna have to deal with warranty complaints with these nuts
they are never gonna be happy
will hound you to death about every little thing
break the ties and move on
let someone else fool with these dopes

i have learned it's cheaper to "move on" and spend time on
people that will put money in your pockets, not get caught up
with ego on half wits that will never be happy and take your
focus off what you do best.


daaw

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Re: Worst...Customers...........EVER!
« Reply #9 on: September 28, 2007, 08:58:14 pm »
You mean Solo bought a jetsetter??  ;)

solo

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Re: Worst...Customers...........EVER!
« Reply #10 on: September 28, 2007, 09:08:24 pm »
WOW...that's outrageous.  I just want a good price.  These people are high maintance.  Maybe you should have given them a bigger discount up front and they wouldn't be in your shop complaining all the time.  You obviously raped the guy on price and upset his mental stability.  

Kidding, kidding...

MostlyLurkingGal

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Re: Worst...Customers...........EVER!
« Reply #11 on: September 28, 2007, 09:34:29 pm »
Quote

I'm tapping my foot as well (not in a bathroom stall kind of way).

I want to hear part II!!!!

 [smiley=smiley_up.gif] ;D [smiley=smiley_up.gif] ;D [smiley=smiley_up.gif]

Richs100

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Re: Worst...Customers...........EVER!
« Reply #12 on: September 28, 2007, 09:34:50 pm »
Be careful, Solo.

Mess with Term and you may wind up with the monkey, but no spa.
They tend to start throwing poo when they don't have their spa.
If you don't have anything nice to say about someone, come sit next to me.

RK23

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Re: Worst...Customers...........EVER!
« Reply #13 on: September 28, 2007, 10:06:31 pm »
So Term, do the hippies get the monkey treatment or the AR-15 treatment?

Gomboman

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Re: Worst...Customers...........EVER!
« Reply #14 on: September 28, 2007, 10:07:20 pm »
Term, take a digital photo for us the next time the hippies come in. I'm curious to see what they look like. It might also piss them off a little........
2005 Hot Spring Envoy still going strong. Million-Mile Club....

I want to get in the spa business so I can surf the internet and use Photoshop all day long.

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Re: Worst...Customers...........EVER!
« Reply #14 on: September 28, 2007, 10:07:20 pm »

 

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