!!!!!!!! ARCTIC SPAS !!!!!!!

[spa_dr.]

Local AS dealer closing doors. I am thinking about picking up line and dropping clearwater. Lookoing for info on how AS treats dealers, IE warranty, RMA ect.

[Chris_H]

Ask them why they paid thier dealers to have a pre-delivery wet-test for every spa that went out the door?

[spa_dr.]

I don't know why, I do know that the local dealer had everybody wet test to "avoid buyer's remorse"

[East_TX_Spa]

Ya'll lost me...are you saying that everyone who bought a spa had to wet test before it would be delivered? :-?

Terminator

[Spatech_tuo]

Ya'll lost me...are you saying that everyone who bought a spa had to wet test before it would be delivered? :-?

Terminator

Umm, I'm lost oo so we need a translator.

If teh local competition has been friendly enoguh to allow for dialogue, I'd ask teh AS dealer who's closing his doors how his relationship with tehm has been.

[East_TX_Spa]

Umm, I'm lost oo so we need a translator.

If a cuple of high brow interlechuls like us is confuzed, I cna't imagine how drewstar is makin' owt!

Treminutter

[hottubdan]

I think they are saying the dealer has to wet test every spa before delivery because...?

[East_TX_Spa]

I think they are saying the dealer has to wet test every spa before delivery because...?

Physically get in and try the spa or just fill them with water and check them out from an operating standpoint?

Terminator

[Hot Tub Guru]

I've been an Arctic dealer for 7 years now.  PM me with any questions.

Michael

[spa_dr.]

Ya'll lost me...are you saying that everyone who bought a spa had to wet test before it would be delivered? :-?

Terminator

Umm, I'm lost oo so we need a translator.

If teh local competition has been friendly enoguh to allow for dialogue, I'd ask teh AS dealer who's closing his doors how his relationship with tehm has been.

I wish I could ask him. He has gone on to be the dealer rep in my area for AS of couse he isn't going to say anything bad. He says his partner was the one who pulled the plug on the business and that one of the owners of AS approached him to be a rep. He did tell me that every one of his customers HAD to wet test their spa before delivery

[Chris_H]

I guess I should have been clearer.  

Artic paid each dealer to fill the spa with water and run the spa for a period of time before the spa was delivered to the consumer.  I think any prospective dealers should ask why they were paid to do this.

If this is still not clear, tell me and I will try to figure out what I was trying to say.

[East_TX_Spa]

He did tell me that every one of his customers HAD to wet test their spa before delivery

Why?

The only thing I can think of is that the dealer was making certain that the customer wouldn't take delivery of an unknown entity.  That's not a bad policy at all, but I would imagine the logistics would be a headache if they were selling a lot of spas.

Terminator

[wesj53]

As a brand new owner of a Tundra, my spa was wet tested by the dealer as a final precaution against any leaks or cracks which I imagine could occur during transit. In fact, there was a little water remaining in the bottom and I know the pumps had been activated because the chamber was still warm (even after 3 days!).

I think this is a consumer-minded procedure to assure customer satisfaction. If anyone saw common truck carriers hauling product long distances, you would want your spa pre-tested as well. There would be nothing worse than to wait 4-6 weeks for a spa, have it delivered only to find a crack in a jet, shell, cabinet, etc.

To spa dr, I would recommend contacting Tom of Arctic on a PM or go to the company's website where there is a link to becoming a dealer.

[spa_dr.]

He did tell me that every one of his customers HAD to wet test their spa before delivery

Why?



Terminator

His story was as follows, " When we firsts started our company we had a customer that bought a ,insert model here, spa from us. After we delivered the spa and her family started using it she realized she wanted more jets and upgraded her spa. since we don't charge for delivery or sevice we ended up losing money on the upgrade. to prevent that from happening again we ask that all of our customers wet test their spa before delivery." It sounds like a sales pitch to me, however he insisted that its true. I do have a pretty good relationship with this guy as long as weere talking about harleys and not business. Its been an unspoken rule that when it comes to spas we just don't talk much about our products.

[East_TX_Spa]

That sounds like a pretty good policy to me.  However, it also tells me that they probably weren't selling that many spas if they had the time to set up every spa and arrange wet tests.  I don't think we could do it unless we were open 25 hours a day.

Terminator