Welcome to our forum.
Vinny, I disagree for the first time ever with you. If I pay 10k for a tub, I expect it to be working right from the get go. If you are having these issues, I would tell your dealer to come pack it up and send you a new one. You dont need that type of headache, the point of a tub is to relax and get away from stress. Dont worry about upsetting someone, it was your money, they may be great with you, but they should acknowledge a lemon when they see one.
"So if your computer chip went out in your car, you would simply call the manufacturer and have them send you out a new car. Good Luck. No car dealership would do that so why would a spa dealer"Yeah....if I had spent thousands of dollars and purchased a brand new car and it was not working properly from day one and the vehicle had been serviced by the dealer already in the first month "several times" with no luck and it went on very much longer.....hell yeah I would be asking for a replacement vehicle!TEXAS LEMON LAW:Qualification: 4 unsuccessful repairs when 2 occurred within shorter of 1 year or 12,000 miles, + other 2 occur within shorter of 1 year or 12,000 miles immediately following second repair attempt; or 2 unsuccessful repairs of a serious safety defect when 1 occurred within shorter of 1 year or 12,000 miles + other occurred within shorter of 1 year or 12,000 miles immediately following first repair; or 30 calendar days out of service within shorter of 2 years or 24,000 miles + at least 2 attempts were made within shorter of 1 year or 12,000 miles. Notification/Trigger: Written notice to manufacturer. State-run arbitration mechanism available
Be patient with your dealer. Some issues can be head scratchers for sure. You can be assured that Jacuzzi and your dealer will work to correct the problem. Just keep in touch with your dealer so he knows where you stand on the issue - just don't get pesky or mean. Mean and/or obnoxious people tend to get put at the end of the line.