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A salesperson has to be a likeable person, especially in today's shopping environment. The old days of fast talking, high pressure sales is gone. If the customer does not like you, if you misrepresent yourself or your competition, if you do not establish trust, the shopper will not buy from you. Especially the under 60 crowd.
Ruby, this is a great post, and no offense intended, but this is a classical close, "the floor model close". What is more classical are the screw ups and appologies that get you a brand new one instead of taking the one he sold to 50 other people. The excitement of opportunity and the emotion of greed in reverse, the savings. Now that is my competitor, he took a Hot Tub shopper out of the market and he knew how to do it._________________________________________________Ok-so I still don't know how to do quotes but..._______________________________________________JMcD,No offense taken. I agree and disagree with you.I agree because, yes, I was an impulsive buyer that day. BUT, a new bed was also on our want list as our cheap box spring and matteress were over 15 years old and we had both been complaining about it for a while. Shopping for a bed is easy. There isn't that much to learn about a bed. Your choices are few 1.) Conventional either soft or firm, 2.) Waterbed (been there, in fact, I used to sell them) 3.) Sleep Number or 4.) Memory foam. The fact that tempurpedic had a 120 day trial period was good because, let's face it, until you sleep on it, how do you really know if it's comfortable? We had the $ in the bank (tax return). The price was right, so I bought it. There's not much that's gonna go wrong with a bed. Yeah, the "classical screw-ups" sucked at the time but I feel it worked out to my favor. I received a lot of extras besides getting brand new vs. demo that weren't in the original deal. (didn't even get a ducky with my tub!)If you want to think of him as a competitor, that's your choice but...I disagree because 1.) I didn't go there to buy a tub, I went there to learn about them 2.) He didn't take a Hot Tub Shopper out of the market-I still bought one-when I was ready and when I had the funds in hand. If anything took me out of the market that day, it was the high pressure SPA SALES PEOPLE that wore me down. 3.) Even if a spa was offered to me for 2500.00 that day, I still wouldn't have bought one because I didn't know enough about them yet. I do research on anything that "runs". I check repair history mostly and get an idea of the cost of future repairs after the warrenty period.