Hot tub shield

[uncommonlytasty]

Has anyone heard of the hot tub shield extended warranty service program?  If so, what do you think about it?  Do you think $300/year for a service contract on the controls and 2 pumps is a good deal for customers?

[Brewman]

Absolutely not.

Unless you think you're going to spend way over that in maintenance.  If I had a hot tub that needed that level of service, I'd get rid of it.

[spiman]

If you have a good quality tub, its a waste of money.

Or, think of it this way............300 bucks a year x 20 years = new hot tub

[hamrhed]

I'd keep it in your pocket...

I've never been a big extra warranty guy, I'd take my chances....

This why research is so importain before purchase...

Just my opinion...

[Wisoki]

After my 5th e-mail from these people, I finally put them in my spam folder, phew, no more mail from them. If I were strictly a service comopany, I would offer it to every customer who's spa I was tending to. Certainly a money maker on that end.

Has anyone heard of the hot tub shield extended warranty service program?  If so, what do you think about it?  Do you think $300/year for a service contract on the controls and 2 pumps is a good deal for customers?

[East_TX_Spa]

Yep, what Wisoki said.  Somebody will probably make some money on this but it won't be us.  It sounds like a nightmare from our company's standpoint.

Terminator

[Snowbird]

Do yourself a favor and put $300/yr in an interest bearing savings account.  If something breaks you will have a reserve account to pay for it.  If nothing breaks you will have most of the price of a new spa after a couple years.  Either way - you win.  

As long as you do proper care and maintenance, the only way you lose is if you give somebody else $300.  

What brand and model spa did you buy?

[Mark@hotTubShield]

Hot tub techs and dealers will tell you that even with "proper care and maintenance" a part(s) repair will often be needed. æSome dealers and techs do not like working with us because the prefer collecting the out of warranty labor charge and part mark-up direct from the consumer. æWhich can run from $100 to $800.

[Brewman]

Lets see.  I'd pay $300 and all I'd get is one year of coverage.  And if nothing went wrong with my spa, I'd be out $300.  
If the unthinkable happened, and my spa had the dreaded $800 repair cited above, my net savings would only be about $500.  Paying $300 for sure to save a theoretical $500?  No thanks, I'll accept the risk and shuck out the bucks.  
In fact, I'll pass on that warranty for 3 years in a row, saving me $900.  Which I'll then use to pay the $800 repair bill, netting me $100.  
Nice try, but I ain't buying it.  

Another way to look at it:
I paid maybe $8k for my spa and had absolutely no repair bills to pay for the first 5 years, because my spa either didn't break down, or Sundance picked up the cost under warranty.  If I can figure out how to cover the 8K for the spa, I think I could scrape up a tenth of that to pay for a repair years after the spa was paid for.
Still ain't buying it.  

[dpgtech]

I would have to agree with all of the poster's on this one. and if you paid 6,000 dollars for a tub with a 1 or 2 year warranty then you should have done a little more looking and you would have found a five year warranty and not have to shell out 300 bucks after 1 or 2 years.

[Mark@hotTubShield]

Hot tub insiders can run the numbers but they don't add up.

I guess we assume that out of the 4-5 million hot tubs sitting in backyards in North America a spa back never needs to replaced and a tech is never going to charge above market rates or "round up" that second hour.

Out of the 4 - 5 million hot tubs currently sitting in backyards in North America how many $500+ repair bills are staring the consumer in the face? ÊAnd because of this potential high repair bill will wait and wait to repair their hot tub? Ê This doesn't help the industry and it's not going to help dealer chemical sales either.

The majority of the 170+ hot tub manufacturer's in North America offer less than a 5 year warranty. ÊAnd there are many, many hot tubs in the marketplace that cost over $6,000 and have a 1 or 2 year parts and labor warranty.

You don't need to buy it. ÊJust tell the consumer the truth.

[hotubinn]

I believe that you can add this plan to a used tub that you have purchased.  Covering a used tub with unknown history and age may be a worthwhile endeavor.  Most tubs are used because, (more than likely,) they have had problems in the past.  Couldn't see adding it to a new tub that you have owned its whole existence.

[Brewman]

If this is the same plan I've found on for sale on Ebay, and it sure seems to be then be aware that:

There is an additional $29 fee for each warranty incident
The call to the company should service arise is not toll free.
This plan has to be purchased while the spa in question is still covered by it's original factory warranty.
It renews automatically each year- you'd have to contact the company prior to the next year to cancel out.

Since we're all wanting to be honest, I thought this would help.  

If this isn't the same plan, then I appologize in advance.

[SerjicalStrike]

A couple other things.  

1) You have to pay extra for certain components

2) Only a 1 time allowance of $200 for leak repair.  I assume this means that if you have 3 leaks that total to $500, you owe $300.

3) They chose the technician, not you.  If your dealer does not participate, then they will not be the ones servicing you.

4) I cannot find a "terms and conditions" page anyhwere.  There is some real small print that says to review the complete terms and conditions, but I could not find any.   I found a "brief outline" page, but no terms and conditions.

[SerjicalStrike]

Hi,


All of this information is explicity spelled out to the hot tub consumer on our website:  www.hottubshield.com

The fact that you are too lazy to read a website and take a moment to understand what we do and how we help hot tub consumers and the entire industry should not put our honesty and integrity in question.

I read your website.  Where can I find a complete Terms and Conditions?

Your honesty and integrity gets questioned when you do not give the customer all the details.  Nowhere in your first 3 posts did you tell the board that there is a $29 charge for all calls.  You also did not tell them that the leak coverage only covers up to $200 and is a one time shot.  

If I am not mistaken, no one here has said that you do not do what you claim to do.  They are simply saying that they would advise against spending $300/year on your service.