For those who think they want to own a spa company

[jsimo7]

Overhead costs can be anticipated and measured, and are thus predictable.  Accidents or mistakes like this are unusual, unexpected and not predictable to be included in forcasting for profit or loss operations.  As they are unfortunate, they are unpredictable.

I agree accidents are unpredictable, unexpected and unfortunate, but they are inevitable. They may be as simple as a spilled container of dichlor that cost 50.00 to a accident in a company vehicle to a delivery error that damages a lawn or shrub to a complete broken spa shell ect. ect. If you dont plan for human factor in any business you are fooling yourself. Management needs to teach employees as much as possible but accidents will happen, thats why they are called accidents. Dictionary states a accident is: (a chance happening, an event that happens completely by chance, with no planning or deliberate intent). Dont kid yourself in your financial planning that accidents are not going to happen. All hopes are that they are kept to a minimum and no personal injury is involved. There is no guarantee of that either. Education is the best way minimize these unforseen events.

[East_TX_Spa]

I agree accidents are unpredictable, unexpected and unfortunate, but they are inevitable.

'Tis so true.  We lost Teencie, one of our original Hydrotherapy Technicians, to negligence....



RIP Teencie, RIP....

Terminator

[drewstar]

'Tis so true.  We lost Teencie, one of our original Hydrotherapy Technicians, to negligence....



RIP Teencie, RIP....

Terminator

It was ment to look like an accident.


Watch your back, Hannah.



Sincerely,

The Secret Order to Re-instate Tammy  

[rick]

Oh how I feel for you full foam lovers.  

Of course, this wouldn't have even been an issue with a thermo paned spa.  



(starting the brush fire)

[Spatech_tuo]

Oh how I feel for you full foam lovers.  

Of course, this wouldn't have even been an issue with a thermo paned spa.  


(starting the brush fire)

Stuart,

What brand of spa was that?

[rick]

I believe he said it was made by MAAX.  

That's funny cuz I didn't realize MAAX was making any FF spas.   Is that one of those Elite spas?

[East_TX_Spa]

I believe he said it was made by MAAX.  

That's funny cuz I didn't realize MAAX was making any FF spas.   Is that one of those Elite spas?

The broken spa in the picture is not a full-foamed spa.  It is a partially foamed spa, at best.

Terminator

[HotTubMan]

I believe he said it was made by MAAX.  

That's funny cuz I didn't realize MAAX was making any FF spas.   Is that one of those Elite spas?

MAAX does not make any FF spas.

Take another look.

[J._McD]

I agree accidents are unpredictable, unexpected and unfortunate, but they are inevitable. They may be as simple as a spilled container of dichlor that cost 50.00 to a accident in a company vehicle to a delivery error that damages a lawn or shrub to a complete broken spa shell ect. ect. If you dont plan for human factor in any business you are fooling yourself. Management needs to teach employees as much as possible but accidents will happen, thats why they are called accidents. Dictionary states a accident is: (a chance happening, an event that happens completely by chance, with no planning or deliberate intent). Dont kid yourself in your financial planning that accidents are not going to happen. All hopes are that they are kept to a minimum and no personal injury is involved. There is no guarantee of that either. Education is the best way minimize these unforseen events.

Accidents by definition are insurable events and a business should have adequate coverage to cover such losses.  Premiums of insurance are predictable and are in the budget.  I believe Staurt indicates that this is an insurable event.  

Accidents will happen, they are unpredictable and they are accounted for by the defintion so stated, and thus are insurable losses.

All of the events you state are insurable losses with the exception of the spilled chlorine, that is an unfortunate, bungling event that would clearly cause exposure to additional and substantial liability that would be covered as an insurable loss.

[J._McD]

Sigh.

No offense J_McD taken.

anyhow, I was busting your chops because you started to whine abot fuel surcharges, as if you are the only business to be affected by it.  

I think it's this narrow scope of thougt that cause our confusion.

I could not have said it more effectivly.

As for the car, we now live in a global economy and cars were first created by American inventors, then developed by American business's, then copied by foriegn companies, who until mandates were put in place drained the American economy.  While our global partners now produce jobs for the American workers because they must, the resulting profits leave our shores and do not support our way of life.  This sometimes includes the freedom that you and I enjoy, of which some may even take for granted that freedom.

Now, let's talk about Hot tubs, currently an American concept spreading around the world.

[rick]

Stuart wrote:

"I will also give the customer a new one that I have in stock, charge them $300 for the warranty upgrade and charge MAAX for the original pick up and repair of the old spa in addition to the delivery of the new one (they would have to pay that anyway). "


I took another look and pasted what Stuart wrote right here.  Looks like he's saying the spa is a MAAX product.

[HotTubMan]

Stuart wrote:

"I will also give the customer a new one that I have in stock, charge them $300 for the warranty upgrade and charge MAAX for the original pick up and repair of the old spa in addition to the delivery of the new one (they would have to pay that anyway). "


I took another look and pasted what Stuart wrote right here.  Looks like he's saying the spa is a MAAX product.

He is. But what dont seem to understand is that the tub in the picture is not full foam.

Obviously you have not seen behind the wall of a full foam spa.

Elite Spas by MAAX do have foam sprayed onto the shell and insulation. This is not full foam.

Full foam would be a tub that has foamed filling every inch between the shell and cabinet except where the equipment (pumps, control, ozonator etc) is located.

[Spatech_tuo]

Full foam would be a tub that has foamed filling every inch between the shell and cabinet except where the equipment (pumps, control, ozonator etc) is located.

It probably wouldn't have leaked if it was full foam!

(fanning the brush fire)

[Vinny]

It probably wouldn't have leaked if it was full foam!

(fanning the brush fire)

It depends on if the foam is used for insulating or structural!

I see smoke.

[dpgtech]

I'm just wondering how many of the dealers out there routinely bring spas back to the shop to make repairs rather than repair them on site?  We have always made the repairs on site.  It would seem to me that taking the spa back and then re-delivering it after the repair would be much more costly than repairng on site.  Please educate me If I'm am way off base.