Welcome to our forum.
Electricians=$100 per hourPlumbers=$85 per hourMaster Carpenters=$45 per hourNot to take anything away from hot tub technicians, but is the level of training and difficulty comparable to the occupations listed above?
BTW, I don’t mean any disrespect of the tech people on this forum but don’t you think $75 an hour is somewhat expensive to repair a hot tub? In these parts costs are as follows:Electricians=$100 per hourPlumbers=$85 per hourMaster Carpenters=$45 per hourNot to take anything away from hot tub technicians, but is the level of training and difficulty comparable to the occupations listed above?The hot tub guy store is about 4 miles from my house. I agree he can’t just run over everyone’s house at the drop of a hat. However, I just walked in his store one day and bought my hot tub on the drop of a hat, and I buy all my chemicals etc there not online like lots of people. Maybe an offer of a courtesy call to my house would have been nice?
Not to take anything away from hot tub technicians, but is the level of training and difficulty comparable to the occupations listed above?
This is a very specialized field. You cannot just go slapping new parts in to any old tub and hope it works. You are welcome to find anyone else to fix your spa, but usually the dealer can do it more efficiently.
It is not the dealership's fault that someone needs to be home. A hottub outside with the GFCI outside as well does not need anyone home. I personally hate that dealerships charge a service charge for a warranty call. The only thing I could see is if the call is more than an hour out of the way or the customer demands service on a day when we are not in their area. Then I think a travel charge is ok. The other side of the coin is that this should all be in a document that the customer signed so they are aware of the charges. If you were aware of the charges, there is no reason to complain.
It is well within the dealers right to charge $75 for mileage, but not within his right to charge $75 an hour for a spa under warranty. There may have been a communication problem there.Quite honestly, I know of two dealers that last year started charging a low rate for mileage. One is $20 and the other is $35. Both dealers said it has cut out the bullshit service calls they used to receive. That is probably the best reason to charge for mileage.
And sure, it's not anyone's fault that I have to be home, but nothing upsets me more is a service team that seems to be indiffernt to thier customers about the costs to have the new product fixed.
This occurs not only in the HotTub industry, but also in applaince repair and in the Automotvie industry (Get your car fixed under the manufactuers warrenty, and you will still pay a $50 co-pay, even though you brought the car in).