Welcome to our forum.
1. Don't knock the competition. I may like the tub you're knocking just as much, if not more than your tub, so essentially you're telling me "My baby is ugly".2. To go with point #1, just talk about the benefits of your tub as they compare with other tubs. Also, please don't tell me your tub is the best. There are a lot of good tubs out there.
HotTubMan,One of the first principles of sales is that you can't win them all. Sales is a matter of percentages. You did nothing wrong. I was not there so to help you to have a better hit rate in the future let me ask you a couple of questions:1. Did the prospect provide the competitor's warranty or did you have it on file?
2. Did the prospect display any signs of resistance during the discussion of the competitor's warranty?
3. Was any attempt made to discuss the warranty policy of your new line?
4. Besides warranty, what else did he like about the competitor's line? How does your line compare in these areas?
term, on the actual topic,
They simply wanted to know if our warranty was no fault like the other guy. We could not in good faith tell them that the warranty is no fault. Poor water chemistry can and will erode hot tub components, seals etc.
Limit yourself to one follow-up phone call per customer...
hat=what:::sheesh:::