Maggie,
I sell I've sold Elite for over a year now and have had great response back from our customers. The massage is incredible, the frame indestructible, warranty calls are next to nothing. They are very similar to the Coleman and in fact are made by the same parent company.
Now for the negatives; We experienced some very long wait times for delivery, had issues getting calls back during the big change over where their was a change of officers and owners. I look forward to the regime change streamlining these things.