Purchased a new Arctic Spa 4 weeks ago with the Onzen system. Unfortunately, it’s been problematic since day 1. For the first few weeks the Onzen system Wouldn’t produce any sanitizer. Service Tech came by and messed around with it for 3 hours. It finally started working after he changed the time of day for some reason. Unfortunately, the fix was short lived. It now seemingly has a mind of its own and won’t run at all some days and some days it runs 24 hours. This makes it impossible to manage the water chemistry. The service tech came again and all I hear is “I’ve never seen this before”. What I really need is a solution or for them to repair tub. There is clearly something wrong with the control system. I’ve reset the system, powered it off, changed the Onzen run times and frequency numerous times and it just does whatever it wants.
Anyone else have issues like this before?
Thanks
