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I would just say, stay away from Sundance, really bad experience there. 2015 we bought a new Sundance said it was a 2015. Once we got it, it was wrong and the inside number said 2014 model. Then this dealer became another brand and we are stuck I can't use it without help (Disabled) because the 2015 model had handbars the 2014 did not, so very sour on Sundance, it's going to costs me $343.99 to get a step with handles. We can't just get the hand bar as it needs to go under the hot tub and we can't move it.So after all the homework do your homework on the local dealer and check his BBB rating. Ask if he plans to change branding. If had to do over I'd go Hot Springs Jet Setter...we checked out Marquis at the time, but the dealer was so new to them and just this year they stopped selling them so we no longer have a Marquis dealer...You have a hard choice...
Quote from: Chartreux on April 17, 2017, 02:04:49 pmI would just say, stay away from Sundance, really bad experience there. 2015 we bought a new Sundance said it was a 2015. Once we got it, it was wrong and the inside number said 2014 model. Then this dealer became another brand and we are stuck I can't use it without help (Disabled) because the 2015 model had handbars the 2014 did not, so very sour on Sundance, it's going to costs me $343.99 to get a step with handles. We can't just get the hand bar as it needs to go under the hot tub and we can't move it.So after all the homework do your homework on the local dealer and check his BBB rating. Ask if he plans to change branding. If had to do over I'd go Hot Springs Jet Setter...we checked out Marquis at the time, but the dealer was so new to them and just this year they stopped selling them so we no longer have a Marquis dealer...You have a hard choice...It doesn't sound to me like Sundance is your problem. Sounds like your dealer is.
Sorry got the date wrong but I do have some memory issues due to the disabilities. Year was 2014 Paperwork (or ) sales document says "2014 New" hot tub, however the tub is a 2013. so yes my paperwork has it as 2014(new), tub is 2013 tried telling Sundance the company no help. as Dealer is no longer Sundance dealer, no help. Did everything I could think of to do, no help from anyone and Sundance should've help us. It is their product. So both Dealer and Sundance failed us. I even sent Sundance a copy of the sale receipt saying 2014, their excuse "we made 2014 tubs in 2013," really! then the sales document should've said 2013 (new). Sundance will make a loop hole! Tried the BBB, and Sundance got away with the scam, they scammed a disabled person and got away with it. statue of limitations is over...
Quote from: Chartreux on April 17, 2017, 08:05:06 pmSorry got the date wrong but I do have some memory issues due to the disabilities. Year was 2014 Paperwork (or ) sales document says "2014 New" hot tub, however the tub is a 2013. so yes my paperwork has it as 2014(new), tub is 2013 tried telling Sundance the company no help. as Dealer is no longer Sundance dealer, no help. Did everything I could think of to do, no help from anyone and Sundance should've help us. It is their product. So both Dealer and Sundance failed us. I even sent Sundance a copy of the sale receipt saying 2014, their excuse "we made 2014 tubs in 2013," really! then the sales document should've said 2013 (new). Sundance will make a loop hole! Tried the BBB, and Sundance got away with the scam, they scammed a disabled person and got away with it. statue of limitations is over...That has absolutely nothing to do with Sundance. They didn't sell you the tub the dealer did. Sundance didn't pull any "scam" your dealer did. I hate when manufacturers get slammed for something that they have no control over. And no I'm not a Sundance dealer, have never been one and actually they are my competition. They make a quality product. When did you bring this up with the dealer? Why didn't you refuse delivery if it wasn't what they said it was?