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Just because there is a local dealer nearby, doesn't necessarily mean that they will service your spa. Unless they are part of the sale, they may not be bound to work on the spa.I would suggest that you talk to the local dealer to see if can and will be able to assist youshould the need for service arise.
Yeah, just because there is a dealer near by, that does not mean they will help you. The road show guys will tell you that but when you call them they say they won't fix your hot tub because you didn't buy it from them. I wouldn't either. Those show sales guys are super shady and will lie through their teeth about anything and everything. Did they tell you it was a chemical free spa? We get that one a lot. People will come to our store for help when they have a bacterial infection. You ask them how they treat their water and they say they don't use chemicals because their spa doesn't need them. it has a special filter, which is obviously b.s. and why they have the infection.Additionally, Master spas are terribly inefficient and of mediocre quality. They have the cheapest looking / feeling cabinet in the industry. Their jets are pretty week unless you get their top of the line. Honestly, there are about 10 other brands I would easily pick over them.
Quote from: Sam on June 02, 2016, 12:47:41 pmYeah, just because there is a dealer near by, that does not mean they will help you. The road show guys will tell you that but when you call them they say they won't fix your hot tub because you didn't buy it from them. I wouldn't either. Those show sales guys are super shady and will lie through their teeth about anything and everything. Did they tell you it was a chemical free spa? We get that one a lot. People will come to our store for help when they have a bacterial infection. You ask them how they treat their water and they say they don't use chemicals because their spa doesn't need them. it has a special filter, which is obviously b.s. and why they have the infection.Additionally, Master spas are terribly inefficient and of mediocre quality. They have the cheapest looking / feeling cabinet in the industry. Their jets are pretty week unless you get their top of the line. Honestly, there are about 10 other brands I would easily pick over them.the bolded part is a very common tactic in this market...I've heard 3 different customers over the past couple years say "we bought a Master Spa and it has silver coated filters so they told me no sanitizer was required when I bought it" All they do is give the rest of the industry a black eye for those of us that bust a$$ to earn a living and keep customers happy.....I wish them and their crap product would go away
That show is here in Columbus this weekend, I was thinking of going and checking it out again, its been a couple of years. The the OP, does Master have a dealer who is local to you and have been with them more than a year or two?
Quote from: BullFrogSpasMN on June 02, 2016, 02:50:58 pmQuote from: Sam on June 02, 2016, 12:47:41 pmYeah, just because there is a dealer near by, that does not mean they will help you. The road show guys will tell you that but when you call them they say they won't fix your hot tub because you didn't buy it from them. I wouldn't either. Those show sales guys are super shady and will lie through their teeth about anything and everything. Did they tell you it was a chemical free spa? We get that one a lot. People will come to our store for help when they have a bacterial infection. You ask them how they treat their water and they say they don't use chemicals because their spa doesn't need them. it has a special filter, which is obviously b.s. and why they have the infection.Additionally, Master spas are terribly inefficient and of mediocre quality. They have the cheapest looking / feeling cabinet in the industry. Their jets are pretty week unless you get their top of the line. Honestly, there are about 10 other brands I would easily pick over them.the bolded part is a very common tactic in this market...I've heard 3 different customers over the past couple years say "we bought a Master Spa and it has silver coated filters so they told me no sanitizer was required when I bought it" All they do is give the rest of the industry a black eye for those of us that bust a$$ to earn a living and keep customers happy.....I wish them and their crap product would go awayTotally agree. We clean up their messes at least a dozen or so times per year. We see a wake of customers that have no clue how to take care of their hot tub and come to us completely frustrated. We have a great reputation and work really hard to provide good customer service and these guys come to town 4 times per year lying their way into sales that should have gone to a local store. It's annoying as hell.The ones that we don't see probably end up with a bad taste in their mouth and think our whole industry is a scam. They (master road show guys) tell people their hot tubs only cost $10 a month in energy here in the rocky mountains They are so poorly insulted they end up costing people closer to $100 here, which gives them the impression that we all lie about efficiency. It really does give our industry a black eye. Those of thus that do business the right way lose out to scammers. Oh well. I guess every industry probably has a "master spas" to deal with. Shady people are everywhere.
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Topic: New buyer need help!! Master spas (Read 10716 times)
