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You're imagining a analogy that simply doesn't happen (ok, MAYBE once in a very rare blue moon...if that). What you're asking for simply doesn't exist in this industry. It's ALWAYS the dealers responsibility to take care of warranty work in a timely fashion (you can always call cooperate and complain, and there's a very slight chance the manufacturer will put pressure on the dealer...but this would be rather rare). And they do. If it's under warranty, it's under warranty...once you call the dealer to report a problem, it becomes their problem. Very VERY occasionally you might have a dealer go out of business (in which case the manufacturer will find someone else to do the repair), or the dealer may say the issue is one you caused and require payment from you, and you deny being responsible (99.999% of the time, in this case, the customer is in fact responsible). The brands you're looking at are top of the line, and I've never seen any complaints with regards to your concerns. IMO, you may want to rethink owning a spa with such fears.
Where do you live? Just guessing New York or New Mexico maybe by your log in? And yes Doc hit it straight on, it's up to the dealer to take care of you.
I did have an experience with Dynasty when the dealer in my area closed and I still had warranty left. There was no other Dynasty dealer for at least 80 miles. Dynasty hired a couple of local independents to do the warranty work, but I had to pay a visit charge. The worst part of that arrangement was getting Dynasty to answer the phone and their inability to know what was inside my tub despite giving them my serial number everytime I called.
Quote from: wmccall on January 21, 2016, 07:46:52 amI did have an experience with Dynasty when the dealer in my area closed and I still had warranty left. There was no other Dynasty dealer for at least 80 miles. Dynasty hired a couple of local independents to do the warranty work, but I had to pay a visit charge. The worst part of that arrangement was getting Dynasty to answer the phone and their inability to know what was inside my tub despite giving them my serial number everytime I called. So unicorns do exsist! This is exactly the info I was looking for. Thank you wmccall.
Quote from: Jacuzzi Jim on January 21, 2016, 12:16:02 amWhere do you live? Just guessing New York or New Mexico maybe by your log in? And yes Doc hit it straight on, it's up to the dealer to take care of you. I'm in the nyc tristate state area. In a perfect world, yes the dealer should but I'm trying to be prepared for the non-perfect world.
Quote from: nymxracer on January 21, 2016, 08:30:22 amQuote from: wmccall on January 21, 2016, 07:46:52 amI did have an experience with Dynasty when the dealer in my area closed and I still had warranty left. There was no other Dynasty dealer for at least 80 miles. Dynasty hired a couple of local independents to do the warranty work, but I had to pay a visit charge. The worst part of that arrangement was getting Dynasty to answer the phone and their inability to know what was inside my tub despite giving them my serial number everytime I called. So unicorns do exsist! This is exactly the info I was looking for. Thank you wmccall. Different scenario here. His dealer went out of business. I think you're thinking way to much into this
Quote from: nymxracer on January 21, 2016, 08:27:47 amQuote from: Jacuzzi Jim on January 21, 2016, 12:16:02 amWhere do you live? Just guessing New York or New Mexico maybe by your log in? And yes Doc hit it straight on, it's up to the dealer to take care of you. I'm in the nyc tristate state area. In a perfect world, yes the dealer should but I'm trying to be prepared for the non-perfect world.Being originally from Upstate NY myself I can think of more than a few areas where you might be that are just not going to be around the corner from a dealer so I understand that but you could always look around your area to see if you have an independent service guy as a fallback and maybe you could say to the dealer "if I have an emergency and you're not available do you have a backup person in my general area".
Quote from: Hottubguy on January 21, 2016, 10:15:47 amQuote from: nymxracer on January 21, 2016, 08:30:22 amQuote from: wmccall on January 21, 2016, 07:46:52 amI did have an experience with Dynasty when the dealer in my area closed and I still had warranty left. There was no other Dynasty dealer for at least 80 miles. Dynasty hired a couple of local independents to do the warranty work, but I had to pay a visit charge. The worst part of that arrangement was getting Dynasty to answer the phone and their inability to know what was inside my tub despite giving them my serial number everytime I called. So unicorns do exsist! This is exactly the info I was looking for. Thank you wmccall. Different scenario here. His dealer went out of business. I think you're thinking way to much into thisActually, that's a scenario that Im interested in hearing. He had a warranty and through no fault of his own he had to pay for part of the repair in the form of a "visit charge". If I'm understanding correctly he wouldn't have paid anything if the original dealer did the repair, or do you always pay a VC?