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I can't believe a "higher up" from Artic has not reached out to you to resolve this...the longer this thread is in a google the search the more they are "bending over to pickup a nickel when there is dollar bills falling out of there back pockets"
Arctic Spas will not be in the running for me now. thanks for the heads up
First of all, thank you everyone for all of your support during this mess. Some days I feel like fighting the good fight, and other days I want to dump the damn thing in the landfill and cry my eyes out while stuffing my face with chocolate (or any other comfort food I can get my hands on).About a week ago, our local Consumer Watchdog called me to do a story on this warranty issue. He was going to call me as soon as he had spoken to the manufacturer, however, I have not heard from him yet, so my thought is that BlueFalls is not willing to talk.That being said, on Monday I got a call from our government Consumer Investigative Unit about my complaint regarding BFM. They were going to contact them this week to get details around the warranty and call me back on Friday if they can get an answer from BFM.All of a sudden, I get a call from the dealer. They are willing to cover all the labour costs and swap out the electronics and put them into a new tub (structural support/shell/plumbing). Although BFM is only going to pay 2 hours of labour, the dealer will cover the rest (you mean you'll cover the labour if it takes 5 hours to complete? Yes, we will do that for you). So, happy dance for me, right? Not so fast... the dealer is only willing to do this at their shop (faster to fix), not on-site (could take up to a day to fix), as what was originally proposed. Not that I blame them. We have 6 inches of snow on the ground as of yesterday. But this will still cost me. And as the Service guy said yesterday 'I never see customers choose this option, because it's so expensive to move the tub.' Well, duh! $1000 to get it moved there and back.Option 2: BFM is still adamant that they are going to charge me $2000 for a new tub. But... the dealer will cover the delivery / set up charge and removal fee for my old tub, because BFM reimburses them. So, I am out $1000 (dealer cost) to fix my tub at their shop, or $2000 (manufacturer costs) to get a new tub. Either way, I'm expected to pay for something that was delivered to me with a factory defect.So... a lesson for hot tub newbies out there: when your tub gets delivered, CHECK THE SUPPORT STRUCTURE. Any cracks whatsoever, don't accept delivery, even if everyone swears up and down that this never happens. I wish I would have known what to look for, or that this was even a possibility. I was so excited to use it, I didn't even realize the wood was cracked. Stupid me.