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My Jacuzzi tub had cosmetic issues with most of the above water LED lights as well as a kinked hose. In repairing the one cupholder, removing the lifter bracket gave the tech much issues, which resulted in the panel getting damaged. These issues have been going on for a long time. The replacement panel came in and the dealer called me. They said the panel came in, but they don't have a tech that can come out here to do the repair, would I mind doing it. They said the tech that was out (who was really good/nice/knowledgeable) does not want to do any more warranty work. I wonder if there is something more to the story. I told them that I paid for a warranty, it should be done for me. The tub is only 6 months old. I know I can do it, but if something else goes wrong, I don't want to be the one responsible. I know they pay the techs to do the work, so if I were to do it, there had better be something in return. What is everyone's take on this, other than be worried if something major goes wrong with the tub ever in the future?How much do techs get paid to do the repairs anyway?Feel free to reply via PM if desired.Some threads about the issues and my tub:http://www.whatsthebest-hottub.com/forum/index.php/topic,17653.msg183558.html#msg183558http://www.whatsthebest-hottub.com/forum/index.php/topic,18117.msg186106.html#msg186106http://www.whatsthebest-hottub.com/forum/index.php/topic,17960.msg185059.html#msg185059
They called today offered to pay me the $60 the tech would get to do the job. I told them that would be fine. They will cut me a check after they submit the completed paperwork to Jacuzzi. I think that is fair. I just have to remove the lifter hardware and the panel and replace. Not too tough, and I helped the tech do it the last 2 times. I agree the chems, credit, disposable filters, etc. would be fine too. I didn't expect thousands of dollars.I also asked if they contacted the dealers up here. She said they did, but they all said they only service tubs they sell. Not sure if that is BS from my dealer or just all the dealers down here are in it for themselves and don't care about the customers. I think it is both from dealing with everyone, South Florida is not the best in customer service in most fields.Thank you to all for the reassurance.