Welcome to our forum.
The forum is named "What's the best hot tub". If I'm having a bad experience with a brand of hot tub isn't this the perfect place to let others know?
I've never heard of HS putting such a small heater in their biggest tub.
Quote from: wmccall on August 01, 2014, 07:32:08 am I've never heard of HS putting such a small heater in their biggest tub. Well... now you have.I can possibly resolve it by making modifications to their US$22,000 product to make it adequate.I can also possibly modify their product so it doesn't spit black flakes into the water after nine months and cost me an additional $800 (when it comes out of warranty).And I can drain the spa and keep this US$22,000 product unusable while the technician replaces the apparently common fault of the motor seals failing.It's only US$22,000 for a bent piece of plastic, three motors and a heater. I shouldn't expect the remaining US$20,000 left over from materials to have actually been spent on Quality Assurance. They have to pay for all that glitzy sales pitch, after all.
So my $22,000 Grandee mistake is sitting empty at the moment - since yesterday. Waiting for a service technician to come by to replace the two failed pump seals. The technician cant give me a date when they'll be here - just that it's likely to be within 8 working days. So it'll just have to sit empty until they get around to it.Did I mention? Don't buy Hotsprings. They're overpriced, poor quality, and the heater is woefully underpowered.
Aside from all of that, how much did you pay for it?
Quote from: Spoiledrotten on August 19, 2014, 05:58:03 pmAside from all of that, how much did you pay for it? Want me to include time spent at my usual hourly rate chasing up service people as well?I called up Hotspring 'service' again this morning asking where my technician was. The service manager said he was surprised I hadn't seen a technician yet. Anyone else here surprised?