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The best part is these guys will not let you talk to a manager or anybody above them. It almost seems like management doesn't care about their customer base. No one answers the phone when you call. at any number they have is goes to a voice mail. but you get email like its simple we dont ship to ur province but we took your money no problem hoping you would forget we took it. Bad Company to deal with. spa would is a branch of Vortex spa the main company in New Zealand has the same branches
I ordered a Vortex swim spa on January 28th. Prior to ordering I was told 5-6 weeks for delivery. Here it is April and still no spa, so I have contested the charge to my credit card as there is no recourse after 60 days. Most emails and phone calls are not answered. I told Brian/Bryan when I order that the timing was of great importance as I am building an extension on my house that could not be completed until the delivery of the spa. Contractor ordered all the windows and doors and is upset that they have to store everthing, which were ordered to be delivered when spa was to arrive over a month ago. Contractor has a ton of my money and I am without my addition and spa, other than the slab waiting for a spa. Meanwhile 30,000 of my mine is out there floating around. I have never had such a bad experience with a company that I spent 15,000 with. Hopefully, credit card company is able to get my money back.You order has been place on february 3rd , we been telling you that it would be more 6 weeks than 5 weeks , on the fourth weeks you called us and said that you were upset that you swim spa wasnt there and want to get your money back while it was only on the 4 th weeks .we then had the delivery scheduled for march 25 th , we then notified you that it has been sent to custum inspection and it is still there. We explained you that we cant do nothing bout wait till its cleared out . We have also offered you to refund your credit card during the wait but you have refused . We understand your frustration but when its under custum examination , our hands are tied up.if you wish to have your credit card refunded , just call us and we will refund it just like we offered you last monthNot returning calls and emails on such an expensive item in unacceptable and not being truthful about delivery dates is beyond unacceptable. Since I never received the spa I can't comment on quality. This has caused so much chaos in my life that I spent an evening in the ER with chest pains. So not worth it. I hope that this will help someone else avoid a horrible experience as I have had.
I did not complain about delivery at week 4. I was mislead about delivery. At one point I was told spa would be delivered in 7 to 10 days on 2/22 or 2/33 via phone). Per my email I said delivery on 3/10 would be fine. I arranged for contractor to start after that date. He ordered door & windows. Later I find out this date was delivery to port, not my house. It was not in the port then either, but weeks later. Why didn't Ryan say I didn't understand what he said. He obviously ignored the fact that my expectation was that spa would be delivered on 3/10. Now for a rerun of what has happened. I am not going to list each and every email and phone call, but the important stuff. I ordered spa on 1/28. Tried to pay within 24 hours, but Paypal will not accept payments this large. You have clearly stated that Paypal is accepted for this item, and your Ebay items still state this even though I brought this to Brian's attention. He said they can't be changed until end of auction, which is not true. As long as there are no bids and at least 24 hours left on listing it can be changed.Next Brian sent me an invoice through Paypal for 10,000, which I promptly paid on 1/29. You decided that you could not accept this, so said to pay with my credit card. You issued refund of Paypal payment on 2/1, but money was not returned until 2/7 as you did not have money in your account for transaction. At this point I have paid and spa should have been put into production. On 2/6 I paid via credit card. You had 25,000 of my money at this point as I did not realized I didn't get my money refunded from Paypal. I finally got the 10,000 back from Paypal on 2/7. So real order date should have been 2/1 as you had 10,000 of my money on that day. I cancelled my order on 4/8, which is 66 days or almost 9 1/2 weeks from my payment of 10,000. Since you don't want to consider my 10,000 as partial payment and want to do the 2/6 date, in which you had double my money the time frame is still well beyond 6 weeks. This is 61 days or 8 1/2 weeks. In my eyes you had my money on 2/1 since your web pages accepts orders with 1/3 down. I have been mislead the entire time and phone calls & email not returned. I actually had to block my name on cell phone to get someone other than voice machine at 800 number. Brian did give me his cell number, but my phone plan does not include calls to Canada, so useless to me.I am now told I will not get my money back yet, even though I requested this and it was agreed that you would return my money on 4/11. My husband was told on the phone refund would take 48 hours after acknowledgement of our email on 4/9 , which should have been yesterday 4/11. I contacted Brian on 4/11 asking why no refund and now he has to wait for authorization from main office on Monday 4/14. I'm sure another excuse will be made on Monday.
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Topic: Vortex spa / spaworldna (Read 35483 times)
