Welcome to our forum.
Not coming back tells us he has decided to man up and realized his mistake and wishes he could take back his post.
the hole is not in the cover....the stitching began to unravel after a few short weeks....HONEST!!!....and the pencil WAS NOT PUT INTO THE FABRIC....it was placed into the Styrofoam to prom up the tearing cover and to show the tear!!! What barrier....there is no "barrier between the cover and the Styrofoam. The cover slips over the Styrofoam....PERIOD!!
BTW---anyone can change---edit---fabricate---an email to their advantage!!!!!!!!!!!!!
MY FIRST EMAIL TO RHTUBS ON JULY 12, 2013-->Dear Theresa;You were very helpful during my loss of the spa cover after super storm sandy. Hopefully you can help me again with a similar spa cover loss.I trust I have included the correct and complete information for your consideration to replace my spa cover, if not kindly write me.June 19, 2012- I ordered a replacement spa cover.October 28, 2012- Super Storm Sandy blew my cover away.November 29, 2012- I ordered a second replacement spa cover, which arrived 4-6 weeks later and placed on top of spa about mid January, 2013.July 9, 2013- Picture of spa cover where threads are unraveling. THERESA'S REPLY ON JULY 19, 2013---> Hello William, This could have been a very quick fix.... Let me see what I can do..
MY NEXT EMAIL ON JULY 29, 2013---> Dear Theresa;I have not head from you since your initial email wherein you said you would see what you can do to replace mt spa cover.regards .......williamTHERESA'S REPLY ON JULY 29. 2013--->Hey there, I'm working on this and should hear back from management tomorrow........TheresaANOTHER EMAIL TO THERESA ON AUGUST 7, 2013---> hi theresa;any word on replacement of cover. honestly...i have purchased 3 covers over the years--- is this really a big expense to management?....williamAND SHE REPLIED ON AUGUST 7, 2013---> The problem is Robert is out of the country and whoever is running the show in production isn't able to approve any offers. This may take a while.
THERESA REPLIED ON AUGUST 11, 2013---> Someone finally responded back to me and said we can remake the cover for a delivered cost of $250.00. Let me know what you want to do from here.
I REPLIED BACK---> that is what i paid for the last one. i had the cover for a couple of months and the threads began to unravel. why must i pay for a new one when it was the workmanship not old age of the cover
THERESA---> NO ANSWER-------
MY LAST EMAIL 0N AUGUST 26, 2013---> theresa;was not one of my choices, when we spoke, that you would send me the the outer cover at no charge because i did not accept paying for yet another one,williamTHERESA---> NO REPLY ---NO REPLY!!!!
And you are? I'd like to respond, but without knowing who you are.......