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Quote from: Spoiledrotten on June 28, 2013, 05:46:30 pmIf I were a part of Jacuzzi, I'd be trying to settle this, knowing what kind of publicity they are getting here. These forums can make or break a company if things get too far into that unacceptable range. This issue along make me very glad I went with Hot Spring rather than Jacuzzi. Pay that kind of hard earned money and then get treated like this.at this point in the matter Jacuzzi as a manufacturer has absolutely nothing to do with this...as of now it all falls on the local independent dealer to take care of him...with that said if this continues to drag on Jacuzzi should absolutely make a call to the local dealer and find out whats going on. I can tell you word of mouth and referrals is huge in this business so you would think the dealer would jump all over this matter and try to remedy it because what happens when you purchase a brand new spa? you tell all your friends/family/neighbors maybe...and now you have a $12,000 paper weight in your backyard what do you think the owner will tell everyone about the local jacuzzi dealer? obviously not good things
If I were a part of Jacuzzi, I'd be trying to settle this, knowing what kind of publicity they are getting here. These forums can make or break a company if things get too far into that unacceptable range. This issue along make me very glad I went with Hot Spring rather than Jacuzzi. Pay that kind of hard earned money and then get treated like this.
i've never heard mention a response to the credit card angle. was one used, and if so have you considered contacting them? the protections they offer their customers are put in place for situations just like yours.
So is the spa running now or just sitting? If it's just sitting that's unacceptable! They need to bring you a loaner or something till things get resolved! Least that's what I would offer, but then we have never been in that kind of situation, nor let it get that far.. Still would like to get that serial number.. I promise it won't go any farther than me. Just send me a PM and I will let you know what I find..
On the back side of the spa down on the ABS base there is a silver sticker, unless the dealer peeled it off. If not you can open the front and it should be on the top of the equipment. Your dealer should have registered it along with your email which is required by Jacuzzi, but by the way is dealing with this I doubt he did? What is he doing?
Hey everyone.A quick update. It looks like Jacuzzi is going to replace the entire tub. Will keep you posted.
Ok Guys,One last update. I have my new replacement tub installed and I used it last night for the first time. So far everything is working very well. Hopefully this tub sees none of the problems that the previous one had.I will say that Jacuzzi was quick to respond to our emails and phone calls, and they were pleasant to deal with. And the hot tub dealer did a great job communicating with us and with working with Jacuzzi to get us a replacement.Antlese