Just put a deposit on a thermospa tub... Can I cancel?

[JRunner01]

Past the 3 days cancellation notice.  Can I cancel?

[Spatech_tuo]

With all the negativity I've read online lately I am thinking this was a bad move.  Past the 3 days cancellation notice.  Should I still try to cancel?  Can I?

Did you pay with a credit card by chance?

[JRunner01]

Yes I did.

[JRunner01]

Past the 3 days cancellation notice.  Can I?

Did you pay with a credit card by chance?

Are you suggesting to stop payment via the credit card?

[Tman122]

I would.

[Chas]

Call your Bank quickly. Be honest: tell them you suddenly came to your senses and don't want the tub. It hasn't shipped yet, hasn't been delivered, etc. You want to cancel the transaction.

Then call Thermo - and be prepared: they are very good at making you think you cannot possibly cancel. Be strong!!

 

[kurt6137]

I would stop payment on that as soon as possible. You just got suckered into the biggest scam on television. Think about it !  They run that pathetic infomercial all day and all night, Top brands like Hot Springs, Sundance, Marquis, etc.. Do not need that con game. They have a great product and  hometown dealers (who I think our the best part, about owning the tub) they always are there after the sale. If you get stuck with that tub, wait until the first time you need service, and you will. They have many unhappy customers, my neighbor down the road purchased one of their so called premiere tubs, after I begged him, to go visit my Hot Springs dealer, he just hates, when I tell him, I told you so. Ahhhh, now I have to go relax in my Hot Springs Sovereign, while my neighbor is still waiting for service on a tub, thats only 2 months old.  I hope you can cancel, if not, you have my sympathy.

[wmccall]

Welcome to the forum. let us know how you make out. 

[Jac-470]

If your deposit is low, I would eat it and get another local tub if they won't refund you. There not worth the extra price they demand. You could loose your deposit and buy another tub and most likey still be cheaper then what you will pay for there tub, especially in the long term.

[dodgyswa]

It might depend on what the contract says.. I put a depost down on one of their tubs years ago, and then decided to cancel.. I don't remember if I cancelled within the "time frame"... I did eventually get the deposit back, but after major run around from the company. If you call to cancel, they tend to NOT return phone calls, and when you do get through to someone, they treat you like scum. I was eventually promised my refund and they told me it would take up to 30 days... ended up being exactly 30 days, but I did get it... Be persistant, keep calling and be VERY firm. Good luck!.. Please keep us posted!

[hottubdan]

They are owned by Jacuzzi now.  One would think the old history of bad business practices should be behind them.

[JRunner01]

Even though the contract says I owe 25% of the total purchase price, beyond the 3 days cancellation law in the state, they are allowing me to cancel.  Now I'm waiting for my refund of the deposit.  I will give it till the 15th of June to post and then call and see what is going on.  I already alerted my credit card though.

[Spatech_tuo]

Even though the contract says I owe 25% of the total purchase price, beyond the 3 days cancellation law in the state, they are allowing me to cancel.  Now I'm waiting for my refund of the deposit.  I will give it till the 15th of June to post and then call and see what is going on.  I already alerted my credit card though.

Hoepfully all goes well. When you're trying to find the right spa you do have to navigate around some of teh lesser options out there but for the same price you were going to pay (or less) there are multiple good options out there though it depends on what dealers are in your area when you are ready. Every good spa brand out there has a dealer locator on their website that allows you to enter your zip code and see who is local so hopefully you'l have options. If you're in a bigger metropolitan area you may have many good choices like Caldera, D1, Hot Springs, Jacuzzi, Marquis and Sundance which are some of the better ones IMO but even if you're in a smaller area you can usually find a couple cole enough. Take your time, shop around, plan to negotiate (let them know you're shopping around) and by all means wet test.