Hi , I bought a swim spa from vortex in august . I wanted to replace my existing pool and saw the michael Phelps swim spa advertising on tv so I decided to look online for that product . I buy alot of stuff online and I know that some people prefeer to pay more and go to a local dealer but I rather save some money and handle the issues myself.
I went on ebay first , this is where I saw the vortex swim spa ... called them the next day and they explained me that their best selling swim spa was the hydrozone because you have two different zone that you can heat a different temp. Of course this model was their most expensive one
But now that I own it , I really appreciate it .
Good points :
-I went to some local dealers ( master spa , catalina and artic spa ) and they were selling the same spa ( to my non professional point of view ) around 22 to 26,000$ even up to 30 for the Michael phelps one. I've ending up paying 18,500$ with the crane + the tub section is way better than any other mould ive seen so at the end I saved between 4-6 k .
-After filling up the swim zone, one of the swimming jet was not working so I called them and was a bit frustrated that a brand new pump was not working but they told me that it happen sometimes and if they have to change the pump they will do it . They dont have technicians that work especially for them so they use '' gecko technicians '' contact list but between you and me they probably called any technicians in my area ... anyway the next day I received a call from that tech and 48 hours after the pump was running . the tech said it was an air lock and that it happen very often. So if you have any issue they will send someone to fix it thats good to know .
- They have a no risk 60 days money back guarantee ... ok I know that I would have to pay the crane and a flatbed to send it back to their warehouse wich will cost me around 1000 $ but thats worth the risk because if you actually like it wich I do you save alot of money .
-When I've look to other online company many of them had no background so if they stop existing then im on my own but i've done some research on vortex and they are really big in Australia so at least I can phone them if anything goes wrong .
-I like the tub section and the massage is very good . for the swim section im an average swimmer so I cant tell you if the jets are that strong but its powerfull enough for me .
Bad point :
- When I buy something , I want it now . They dont carry any in stock so you have to wait 5 weeks because they are shipping them from Australia .
- They dont sell chemicals so you actually have to buy them to your local dealer but I have been told by a rep that they will offer chemicals and filters on their online website .
I am finishing my deck and will post some pictures .
Gn
