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"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)
Quote from: brillskill on March 03, 2013, 04:45:42 pm"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)An honest question here: How do you return a hottub to Costco? Assuming they take it, no questions asked, they don't fit in the back of a pickup do they? I suppose they could, if they were on their side, and properly strapped down. So you'd ask a few friends to move it 10', or 100' to get to the truck, and then up into the truck. I guess there's a ramp involved. Then you goto the store, stand in line at the customer "service" line, deal with someone else who you haven't spoken to on the phone, who needs to get their manager, and then you drive around back and drop it off?I really don't have much of a point here except that time isn't free and that sounds like a royal pain in the ass. Not to mention if you damage it in transit, I'd imagine Costco would have grounds for refusal? It seems like the likely outcome is "I'll just settle for the tub I bought" not "I'll just return it".Disclosure: I don't sell tubs. I do have a costco membership.There really isn't a need for some forum members to manufacture an "us" vs "them" mentality here. I think everyone is trying their best* to be helpful here, and sometimes there's a middle ground.*your mileage may vary
Quote from: sorebikr on March 04, 2013, 01:07:39 pmQuote from: brillskill on March 03, 2013, 04:45:42 pm"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)An honest question here: How do you return a hottub to Costco? Assuming they take it, no questions asked, they don't fit in the back of a pickup do they? I suppose they could, if they were on their side, and properly strapped down. So you'd ask a few friends to move it 10', or 100' to get to the truck, and then up into the truck. I guess there's a ramp involved. Then you goto the store, stand in line at the customer "service" line, deal with someone else who you haven't spoken to on the phone, who needs to get their manager, and then you drive around back and drop it off?I really don't have much of a point here except that time isn't free and that sounds like a royal pain in the ass. Not to mention if you damage it in transit, I'd imagine Costco would have grounds for refusal? It seems like the likely outcome is "I'll just settle for the tub I bought" not "I'll just return it".Disclosure: I don't sell tubs. I do have a costco membership.There really isn't a need for some forum members to manufacture an "us" vs "them" mentality here. I think everyone is trying their best* to be helpful here, and sometimes there's a middle ground.*your mileage may varyYou know me here to help...20 seconds to find answer"If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered. If your order was delivered "curb side", it will need to be available for curb side pick up. If the item arrived to you in a box, it will need to be in a box at the time of pick up"Your welcome
Quote from: bimmerdog on March 04, 2013, 01:49:57 pmQuote from: sorebikr on March 04, 2013, 01:07:39 pmQuote from: brillskill on March 03, 2013, 04:45:42 pm"Costco got them back in droves".. exactly my point if its not up to par they simply take it back..where's the risk ?..and y pay a premium if you can keep testing Costco until your happy at half the price..jmho:)An honest question here: How do you return a hottub to Costco? Assuming they take it, no questions asked, they don't fit in the back of a pickup do they? I suppose they could, if they were on their side, and properly strapped down. So you'd ask a few friends to move it 10', or 100' to get to the truck, and then up into the truck. I guess there's a ramp involved. Then you goto the store, stand in line at the customer "service" line, deal with someone else who you haven't spoken to on the phone, who needs to get their manager, and then you drive around back and drop it off?I really don't have much of a point here except that time isn't free and that sounds like a royal pain in the ass. Not to mention if you damage it in transit, I'd imagine Costco would have grounds for refusal? It seems like the likely outcome is "I'll just settle for the tub I bought" not "I'll just return it".Disclosure: I don't sell tubs. I do have a costco membership.There really isn't a need for some forum members to manufacture an "us" vs "them" mentality here. I think everyone is trying their best* to be helpful here, and sometimes there's a middle ground.*your mileage may varyYou know me here to help...20 seconds to find answer"If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered. If your order was delivered "curb side", it will need to be available for curb side pick up. If the item arrived to you in a box, it will need to be in a box at the time of pick up"Your welcomeThats interesting because I thought the people who in the past have talked about returnign a spa said they were told they had to return it.
Is 144000 miles a lot for what you've been buying? Let me guess, Kia, Hyundia? Yes throw them away. I'm surprised you made it to 144. I like to buy 200,000 mile vehicles. Or even more. I plan on going to 300,000 or more with my truck. I gota pay more though.My point is if you pay less for a box store tub. Please don't think your experience is indicative of a more expensive top brand.
I just got off the phone with Costco. I know I'M obnoxious for actually finding answers and not just "HEARSAY" The nice lady said and I quote "you can send back a hot tub up to 90 days with out any review from Costco for a full refund" She did say up to a year without a review but she said it would be a for sure thing up to 90 days. She then said "after a year there would be a review if Costco would accept it back" Here is the number if you want to call yourself 1-800-955-2292 I did use option 4 to get to a person. I wouldn't trust me I'M a shady person
Quote from: Tman122 on March 03, 2013, 04:40:35 pmIs 144000 miles a lot for what you've been buying? Let me guess, Kia, Hyundia? Yes throw them away. I'm surprised you made it to 144. I like to buy 200,000 mile vehicles. Or even more. I plan on going to 300,000 or more with my truck. I gota pay more though.My point is if you pay less for a box store tub. Please don't think your experience is indicative of a more expensive top brand.My 2006 Kia Rio came with a 10 year/100,000 mile warranty, has 97,000 miles on it, never had a major problem, or even minor ones outside of normal issues (battery died after 6 years, about the expected battery life), it gets 31 miles per gallon average and can get 39 on long trips, and cost me a wopping $10,000 new. It's my third Kia. I sold my first one a Sportage with 160,000 miles on it and it is still being used by the guy who bought it. My wife still drives the second Kia: a Sorento. The ride is so nice in the Sorento our neighbors dubbed it, "The limo."My point is, sometimes you get what you pay for and other times, you just pay more for who made it.That said, I wouldn't buy a Costco Hot Tub. I'd recommend going through a dealer. I'd look at the big name roto-molded options if price is an issue. Some of those look real nice.
No fee!!.. It's Costco!!...they take it back if your not satisfied ..period!
The nice lady said and I quote "you can send back a hot tub up to 90 days with out any review from Costco for a full refund"
You never changed your timing belt? If it breaks the motor is junk. Careful with that.