Ducky, I've had an Emerald Cygnus 2009 for almost 2 years in south central Ohio. It is a quality product, and there have been no problems yet. One factor in my buying decision was that I could get same-day email answers to questions from the factory. Some factories that I queried did not both answering calls or emails. I figured that dealers come, and dealers go, but if you have a polite, responsive factory standing by to help, you'll be in good shape. By the way, my Emerald gets very heavy use, I'm in it almost every day, and I have three college age kids. You about need a reservation to get in it during college breaks, and summertime.
BobB
