Am I unreasonable?- Newest Update- must read!

[tanstaafl2]

Can someone tell me how to post a pic?

The picture must reside on a web page somewhere and not just be a file on your computer as best I can tell. You hit the 4th button on the bottom row that kind of looks like a picture and it gives you this:

[img ]URL[/img]

except it won't have a space in the first set of brackets. Erase the the part that says URL and copy the URL of the photo there. If you are not using something like photobucket then the URL can usually be found by right clicking on the photo and then clicking on properties at the bottom (at least on a PC, not sure about Mac). Insert the URL between the two img brackets and it should appear on your message.



Might be simpler way but that is how I do it.  

[Vinny]

Mendo,

What you said I agree 100% but when something festers then something above and beyond needs to be done IMO.

Grasping for things, pisses me off as a tech - don't give excuses - just do the right thing. A customer spent 1,000's of dollars and has been given the shaft by the dealer. HS needs to make their customer happy.

[TN__HOT_TUB]

"http://i68.photobucket.com/albums/i20/anaroc/IMG_0183.jpg"



If someone can figure out how to correct this picture link above it demonstrates my dealers attempt to fix my valves.  Two of the three valves in this picture have been replaced.   Please notice that in the shut-off position all the valves now face different directions.

When it was working fine the shut off position looked like the valve on the right.

You would think that after four weeks and three visits that when they fixed it they would do it right.  This was done just yesterday so I took this picture and dropped it off at the dealer and asked them to fix it right.

I guess it's minor but for me nothing is a  minor issue anymore.

Just make sure they don't pull out a permanent marker and draw an X on your tub to indicate the OFF position.  

[Anoroc]

Let me try this again:

This demonstrates my dealers attempt to fix my valves.  Two of the three valves in this picture have been replaced.   Please notice that in the shut-off position all the valves now face different directions.

When it was working fine the shut off position looked like the valve on the right.

You would think that after four weeks and three visits that when they fixed it they would do it right.  This was done just yesterday so I took this picture and dropped it off at the dealer and asked them to fix it right.

I guess it's minor but for me nothing is a  minor issue anymore.

[East_TX_Spa]

That is unacceptable.  Period.

Terminator

[shabba34]

Thanks for the picture help Term.  I've never attempted until now.  

Back to your regularly scheduled air control malfunction...

[Anoroc]

Sorry, I couldn't resist.  This is my four year old princes.
She'll be the cause of many sleepless nights in years to come.

[East_TX_Spa]

She sure is a cutie pie!  You're going to need to get a gun collection and start cleaning it in front of her dates when she turns 35.

Terminator

[Mendocino101]

Mendo,

What you said I agree 100% but when something festers then something above and beyond needs to be done IMO.

Grasping for things, pisses me off as a tech - don't give excuses - just do the right thing. A customer spent 1,000's of dollars and has been given the shaft by the dealer. HS needs to make their customer happy.

That is what I am saying "It needs to be made right" and with something added for all the trouble. I am just saying that it might be a bit early to be looking for a new spa that was my whole point. It has been handled poorly and it should never had gotten so far for what is a small problem that because of its lack of follow up has made into a big problem but again I just think it might unrealistic to think a new spa is going to be on its way...

[Anoroc]

She sure is a cutie pie!  You're going to need to get a gun collection and start cleaning it in front of her dates when she turns 35.

Terminator

I might even take shooting lessons.

[J._McD]

On the other hand however, IF Anoroc had purchased his spa from Costco.com he could simply request a refund by simply stating his level of frustration and dissatifaction, get 100% of his money back and go on with his life.  

Seems like a simple solution to me, isn't this what they will be doing in the future.  After all, an object that is intended to operate with water and high levels of humidity with a cover on it, shouldn't they anticipate humidity?  

And I just can not understand WHAT the problem is with getting the diverters lined up correctly.  IF they should all be in the 7:00 position and they are when they leave the factory, WHY can they NOT simply align them properly in the field?  I will admit, I have never worked on the plumbing of a HS but, can't you simply "cut" the plumbing and align them correctly if necessary?

Anoroc, I am sorry about this unusual level of frustration, and it would be simple for me to say, as a dealer of whatever product, we would have simply replaced your spa with or without the factory, BUT something bigger is at work here, like East Tx says, there is a BIGGER plan here but it doesn't seem to be making you happy. :-/

[Anoroc]

I'll be the first to admit that if I had it to do all over again I would not have purchased my spa from here.  They have been in business for a long time and frankly, I don't know how I would have known about their lack of service responsibility.

I would certainly consider any other spa over this now...

When this is over I may consider trying to sell it off on my own and just eat my losses and move on to something else.

I sure wish the mangement at Hot Springs was reading this post so they could understand that I am not alone in how I feel.

[Vinny]

I'll be the first to admit that if I had it to do all over again I would not have purchased my spa from here.  They have been in business for a long time and frankly, I don't know how I would have known about their lack of service responsibility.

I would certainly consider any other spa over this now...

When this is over I may consider trying to sell it off on my own and just eat my losses and move on to something else.

I sure wish the mangement at Hot Springs was reading this post so they could understand that I am not alone in how I feel.

None of us would be able to anticipate how good or bad the dealer is going to be unless the dealer was an a** from the start. Don't beat yourself up. Maybe ask Mario to change repair dealers so that you won't have to deal with your dealer anymore AFTER the resolution with your tub.

[hottubdan]

None of us would be able to anticipate how good or bad the dealer is going to be unless the dealer was an a** from the start. Don't beat yourself up. Maybe ask Mario to change repair dealers so that you won't have to deal with your dealer anymore AFTER the resolution with your tub.

I know we have been asked by Hot Spring to do service on spas sold by other dealers because of level of frustration.

Incidentally, the valves are the air valves, not diverter valves.  Ask Mario to come out with the service tech.  If the service tech does not know how to repair, and Mario also doesn't (some RSMs do, some don't) demand that Mario get it fixed, and, as I think Mendo said, demand something extra for your troubles.  

[Mendocino101]

Anoroc,
I just want to be very clear about something....I hope you get the level of satisfaction and service you deserve....Its easy to rant and rave about what someone else should do....but in the real world the problems you have had to this point probably are not enough to get you a new spa......( BUT I Hope you do).....I was not wanting to negative but just hoped to get you to think about another option for you.....Again I think this has been handled very poorly and you should be compensated in some way for all of your frustration .....