Welcome to our forum.
I know the control panel shouldn't or wouldn't be a consumer related neglect issue or error, but what about the diverter valve issues? Could this be caused be improper chemical maintenance by a consumer? I'm in no way trying to blame Anoroco of doing something wrong, but there must be a reason why all the diverter valves went bad. Just curious, so as, to keep my tub working fine for many years to come.
There is a Marquis dealer opeining up in town. Used to be partners with the caldera dealer than they had a falling out.I hear he is making good deals to people on the first few spas he orders. Problem is he doesn't have any service tehcs yet except for himself.He is quoting my friend on a couple of spas and he should be opening up soon. It is nice to have options.As for my situation, I don't think he's taking trade-ins
I was just teasing about the Marquis....just trying to lighten the mood....
If a dealer sells a spa with multiple problems (a rarity but occassional reality from HS) why should he have to eat it? We sell these products, we do not manufacture them. Anoroc should be requesting satisfaction from Hot Spring in MHO.However, Hot Spring wants the dealer to be the middleman in the process.My advice is document everything and e-mail customer service at Hot Spring. Keep communication channels open with the dealer. Tell them you want to work with them to find a solution. Maybe keep the tub and get an extended warranty.How big is your dealer? Do they stock parts? Your stories about how long it takes to resolve issues would concern me.
I agree, the dealer should be the middle man. I don't think my dealer stocks too many parts. I was surprised that they did not have diverter valves in stock. They said they hardly ever need to replace them. When I asked for a venturi injector they had to order it as well. And they did not have control panels in stock either.As for their size? The are the only hotspring dealer in my town. I do believe most of their business is from the pool side of the business (commerical and residential).
Where do you live Anoroc?
....and post pictures.Terminator
Anoroc, less the problems, how do you like the spa otherwise? If you had to do it all over again, would you go with a larger spa? Good luck with your Jetsetter.