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The convoluted logic and anger here amaze me. The dealer, not Hot Spring (from input from RSM Mario) agrees to customer's request to replace spa. Customer chooses to upgrade. That is the Scam of the Century.I think I am seeing bitter responses from dealers who would not offer their customer such a deal...could it be their spas would have little resale value after 6 months of use?
I believe that after Anoroc contacted the RSM Mario(which I'm sure was the first time Watkins was aware of his situation), which was on a Friday, and there was some sort of resolution by that Mon or Tuesday. Sound like great reaction time from the MFG to me. Yeah, it unfortunate the dealer dropped the ball from the get go, but even the Yankees only win the World Series 1/4 of the time.
I contacted RSM on a Monday and they made me an offer on Thursday afternoon. Not so bad all things considering.
I am truly surprised that any dealer/ manufacturer would offer 100% trade in value, even with the number of problems you experienced! Most that I deal with, would not even entertain this thought. They would rather go to court, than do what is right.
I am also doubtful another dealer/manufacturer would have made me the offer.
. This customer was provided a brand new J-360 (now the J-355) at ZERO charge to the customer. No shipping, no restock, nada, of course I provided the reinstall, also at no charge, however the customer did have a few beers ready, but I digress. Suffice it to say, Watkins Mfg. is FAR from the be all end all that it is touted as 'round here and far from the only company that is concerned with customer satisfaction.
This is when Jacuzzi was transitioning over from JWB to JPS. This customer was provided a brand new J-360 (now the J-355) at ZERO charge to the customer. No shipping, no restock, nada, of course I provided the reinstall, also at no charge, however the customer did have a few beers ready, but I digress. Suffice it to say, Watkins Mfg. is FAR from the be all end all that it is touted as 'round here and far from the only company that is concerned with customer satisfaction.
I thought the offer was for a new Jetsetter or an upgrade.HS should offer you an '06 jetsetter free of charge ... PERIOD. The dealer should eat any additional costs that HS deems necessary due to his/her lack of support.I would expect what Wisoki said about Jacuzzi is what HS would do. HS is pulling a fast one, great company ... yeah right.
. HS is pulling a fast one, great company ... yeah right.
Honestly, the full credit is more than I thoght they would even do for me. The new Jetsetter is a bit bigger and now has ozone as well so it is not exactly what I currently have. They even got rid of the soothing seven and replaced and reconfigured the jets.There new price is $5800 bucks vs. the $4900 i paid so it probaly isn't too bad considering the modifications.