FYI

[Jacuzzi Jim]

 Freeflow spas is no longer, it's now called AHS American hydrotherapy systems.  Nothing has changed about the company just the name.

[ejf The Spa Guy]

Jacuzzi Jim,
 i  2nd that i just got the letter from them, i am a dealer , but as of late have not done a bunch , tough to get answers back from service, Also in the letter they introduced  a rotomolded swim spa, waiting for info on that!!!!

[Jacuzzi Jim]

 We pretty much dumped them for the second time now! Our original rep Shawn was good yet he never once visited us only saw him in Vegas and he was less than an hour away.  Their customer service sucks!  Don't know if you have ever had a cracked spa compliant yet or not,we have had 3 in 8 years.
 Cathryn is very difficult to deal with let alone get a hold of or return your call.   We are done for good with them!

[Spatech_tuo]

Our original rep Shawn was good yet he never once visited us only saw him in Vegas and he was less than an hour away. 

If he never even had the time/desire to visit you, what was good about him?

[Jacuzzi Jim]

 Even though we didn't see him in the store, he took care of with certain issues.  They have had 3 reps since he left 3 years ago or so, not a call from anyone.   It's not like we sold tons of their product but still. Cal-spa has filled the spot nicely! 

[Spatech_tuo]

Even though we didn't see him in the store, he took care of with certain issues.  They have had 3 reps since he left 3 years ago or so, not a call from anyone.   It's not like we sold tons of their product but still. Cal-spa has filled the spot nicely! 

Certainly much of the help you need from them can be done by phone but a good rep stops by occasionally to show his face. Getting new business is key but keeping current accounts can't be overlooked.

[ejf The Spa Guy]

Jacuzzi Jim
 I would agree, i also know Shawn, your right when he was with them he was good at taking care of issues, Yes he did not come around much.... But also getting through to Catherine is tough , she does not return calls. I have never had a shell crack , i have had some problems with the Passport. Solstice waterfall, i just got shipped the wrong one and they gave me the number...... its to bad ,,,, it actually is a really good product, South Pacific has filled in nice in place of it.