My first time paying for it

[wmccall]

My Dynasty spa is 7 years old last month.  During the 5 year full warranty everything was covered except the usual things.  During that time I had one service call where the circuit breaker would blow when pump #2 came on.  - Turns out it was the controller board, replaced under warranty by the dealer.  Year 3 my dealer went out of business and my pump 2 went out. Dynasty hired a local guy, the pump was free, but I had to pay $125 trip charge.   Year 5, a flow control sensor stuck, it would prevent pump #1 which does my heating and filtration cycles wouldn't turn on.  Called Dynasty, they again hired a local guy, a different one this time, and Dynasty tech support helped me jumper across the switch to allow the heater to run.  They Fedex'd the sensor directly to me and the local guy contacted me, and once the part came in to me, he came 2 days later. It was winter and I turned my tub up to 104 so that it wouldn't get too cold before I could get out there and jumper the sensor.  He finally came, billed Dynasty directly, no charge to me.

Now in year 7 my pump#2 was having bearing issues.  I hired a guy who sold/serviced my sister in laws Dynasty tub. (She bought hers usedwith no knowledge of which one we owned) The guy did the electrical hook up for it and I thought it looked good. I hired this local guy called "The Spa Doctor" which I suppose is an upgrade from a Spa Tech? 

My pump was getting loud but still working so I turned the filtration cycles down as low as  I could and 4 days later he had the pump replaced - $640 out of my pocked for a new wetend/ motor .   

[ejf The Spa Guy]

Thats i guess is not so bad since it sounds like you have gotten the enjoyment out of the spa for 7 years so far, but that seems like pretty good sercive Dynasty provided for you.unfortunate that your local dealer is gone,,,keep enjoying the spa,,,

[Spatech_tuo]

but that seems like pretty good sercive Dynasty provided for you.

I wonder if Dynasty knows about the power Bill wields around this spa forum? Maybe that is why he gets good service!

[Chas]

I am one of the few techs I know of who takes motors apart. I would have checked out your motor, and if the windings were still good, which sounds quite possible since you said it was still running, I would have simply put in a new pair of bearings. Clean it up a bit, check the capacitor and so forth - ready to go.

Then you have the option of new o-rings and a new shaft seal in your old pump or simply replacing the wet end with new. It usually comes out to be about $50 more to replace with new, although sometimes the pump is one of those real expensive ones and we just go for rebuilding it. A lot of the plastic pumps I run across simply do not seal back up once they have been run for a long time and then opened up. I guess they warp or shrink or something, and it isn't a problem until you separate the halves and try to reassemble them.

If I had been able to get the pump and motor freshened up, you would have been out about $150 or so, and the thing would run for another 7 to 10 years trouble-free.

Just sayin' ...

[wmccall]

I know just what your saying Chas, I figured I got 7 years out of the old motor, hopefully I will get close to that out of a new one.

[hottubdan]

Was the double entendre intended?

[Chas]

Well, I fully agree that it is sometimes worth every penny to have an all-new motor and all-new pump. And hopefully, it will give you trouble-free service until you trade it in for that new HotSpring spa...



 

[wmccall]

Well, I fully agree that it is sometimes worth every penny to have an all-new motor and all-new pump. And hopefully, it will give you trouble-free service until you trade it in for that new HotSpring spa...



 

Speaking of which, my sister got the call that their new Vanguard is in, I think they are still waiting for the Nature Stone flooring to be finished. That stuff has  a 50 degree lower limit for installation, and while we have been way above that, her house (250miles NE of me) has had a cool spring so far.   I'll go visit it in July.

[Tdbo]

My Dynasty spa is 7 years old last month.  During the 5 year full warranty everything was covered except the usual things.  During that time I had one service call where the circuit breaker would blow when pump #2 came on.  - Turns out it was the controller board, replaced under warranty by the dealer.  Year 3 my dealer went out of business and my pump 2 went out. Dynasty hired a local guy, the pump was free, but I had to pay $125 trip charge.   Year 5, a flow control sensor stuck, it would prevent pump #1 which does my heating and filtration cycles wouldn't turn on.  Called Dynasty, they again hired a local guy, a different one this time, and Dynasty tech support helped me jumper across the switch to allow the heater to run.  They Fedex'd the sensor directly to me and the local guy contacted me, and once the part came in to me, he came 2 days later. It was winter and I turned my tub up to 104 so that it wouldn't get too cold before I could get out there and jumper the sensor.  He finally came, billed Dynasty directly, no charge to me.

Now in year 7 my pump#2 was having bearing issues.  I hired a guy who sold/serviced my sister in laws Dynasty tub. (She bought hers usedwith no knowledge of which one we owned) The guy did the electrical hook up for it and I thought it looked good. I hired this local guy called "The Spa Doctor" which I suppose is an upgrade from a Spa Tech? 

My pump was getting loud but still working so I turned the filtration cycles down as low as  I could and 4 days later he had the pump replaced - $640 out of my pocked for a new wetend/ motor .   

If the "Spa Doctor" you got was Mike from Gahanna, you got a good guy.  He has worked on my tubs for years and has always done excellent work at a fair price.

[wmccall]

If the "Spa Doctor" you got was Mike from Gahanna, you got a good guy.  He has worked on my tubs for years and has always done excellent work at a fair price.

That's exactly who it was.  That you Mike