Welcome to our forum.
So will the warranty cover this disaster?
Would love to see some pictures!! That thing must have gotten hella hot to do that.
OK I don't get it.What kind of warranty forces a consumer to shell out $1625 to replace something that was clearly defective? The costs should be absorbed by the manufacturer not the consumer. The only charge I can somewhat agree with is the dealer trip charge other then that, no way, the owner was in no way at fault hereNever mind the pics I want to know the "major, well known manufacturer" so I can avoid them in the future
Yes, Dealer trip charge to look, (3 mile trip) $125, $500 shipping, $500 Dealer, $500 for disposal, no new warranty (a few months remain on original unit which will apply to the new unit), no investigation or explanation for cause, they don't want it back.
Every warranty (Hot springs, D1, Caldera, Cal...) I have ever read in this industry reads that way, now that does not mean some will not take care of it. If it states those are not covered in the warranty the consumers has no gripe with the manufacture. They agreed to those terms with they bought the spa. Yes they can be upset but sometimes life is not always a bowl of peaches.
Quote from: VTXMAN on May 06, 2010, 11:18:24 amEvery warranty (Hot springs, D1, Caldera, Cal...) I have ever read in this industry reads that way, now that does not mean some will not take care of it. If it states those are not covered in the warranty the consumers has no gripe with the manufacture. They agreed to those terms with they bought the spa. Yes they can be upset but sometimes life is not always a bowl of peaches. Actually I don't think all spa makers state or do this BUT your point is valid that it was spelled out in the Sundance warranty if you take the time to read it all:If Sundance Spas, Inc. determines that repair of the covered defect is not feasible, we reservethe right to instead provide a replacement spa equal in value to the original purchaseprice of the defective spa. In such an event, costs for removal of the defective spa, shippingcosts for the replacement spa and delivery and installation of the replacement spa will be theresponsibility of the spa owner. The replacement spa warranty will be equal to the balance,if any, remaining on the original spa.