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Hi again everyone:I started another thread recently concerning the cost/hassle of repairing full foam tubs. That thread has compelled me to start looking at Arctic Spas. Arctic seems to rate quite highly with spas techs and people in the know - even those who prefer full foam tubs say it's a well constructed spa.My question to any Arctic supporters/salesfolks/servicepeople/customers is this: If Arctic is such a good product, why do I seem to read more complaints online about Arctic than virtually any other brand? Granted, the problems don't seem really major (popping jets, Onzen hassles, replaced pumps, filter problems), but there's just so many of them. Moreover, many of those who are complaining are doing so vociferously, saying they've had numerous things go wrong over relatively short period of times. I don't think I can post links to other forums, but there are quite a few I *could* post. And there's at least one absolutely humungous thread elsewhere that's very current and just filled with multiple, ongoing complaints.Is Arctic "better" now? Have they rectified the issues all these people have been discussing?And yes, I do know people go to the Internet mainly to bitch, but still, there appear to be a lot of people unhappy with their Arctic tub. That just seems so weird considering it's so highly regrarded by many in the know.Thanks in advance!
Sorry to type a novel, just my .02 cents.
Who says they are so good? Other than those who sell them? IMO they are as good as several other but no better, and not as good as several others yet.
Well for instance, several of my customers that have owned other brands of spas say so. Many have admitted that their electrical bill DECREASED after replacing their previous spa with an Arctic.
Also we highly suggest people to wet test spas before purchasing and that will usually seal the deal on the Arctic Spa if you fit them in the right model.
Quote from: Tman122 on February 07, 2010, 08:07:31 amWho says they are so good? Other than those who sell them? IMO they are as good as several other but no better, and not as good as several others yet. Well for instance, several of my customers that have owned other brands of spas say so. Many have admitted that their electrical bill DECREASED after replacing their previous spa with an Arctic. Which is hard to do especially when the electrical rates go up every year. Also we highly suggest people to wet test spas before purchasing and that will usually seal the deal on the Arctic Spa if you fit them in the right model. FYI we compete daily against Hot Spring, Sundance, Jacuzzi, etc. This is more than my opinion, these are proven results that I have seen!
Quote from: Summitman on February 07, 2010, 10:38:15 amWell for instance, several of my customers that have owned other brands of spas say so. Many have admitted that their electrical bill DECREASED after replacing their previous spa with an Arctic. And I have no doubt this could be said of just about ANY OTHER brand of spa as well.Quote from: Summitman on February 07, 2010, 10:38:15 amAlso we highly suggest people to wet test spas before purchasing and that will usually seal the deal on the Arctic Spa if you fit them in the right model. Also certainly true of just about ANY OTHER brand of spa as well.
Quote from: Dr. Spa™ on February 07, 2010, 02:51:51 pmQuote from: Summitman on February 07, 2010, 10:38:15 amWell for instance, several of my customers that have owned other brands of spas say so. Many have admitted that their electrical bill DECREASED after replacing their previous spa with an Arctic. And I have no doubt this could be said of just about ANY OTHER brand of spa as well.Quote from: Summitman on February 07, 2010, 10:38:15 amAlso we highly suggest people to wet test spas before purchasing and that will usually seal the deal on the Arctic Spa if you fit them in the right model. Also certainly true of just about ANY OTHER brand of spa as well.It can definetely be SAID about any other brand, but all I know is it is TRUE with the Arctics that I sell. Tman said all he had is what dealers were telling him/her, I was just showing him/her what consumers were telling me. Thats all. Im not saying that Arctic is the end all be all of hot tubs, but they are elite as any brand out there.
Now see, what Michael said about jets is one of the problems I have with the Arctic way of selling. The truth is that most of the manufactures I deal with replaced those waterway jets under warrenty. In fact, I can't remember any of them denying a claim when I sent it in and yes I would agree that since 2008 the complaints about the Arctic jets have not even popped up on the internet much.The only problem with that is track record, on the waterway jets it took a few years before the problem really got noticed
I have recently noticed that alot of my jets are wanting to come apart, The back is seperating from the face. I'm pretty sure they used waterway jets in my model but was wondering if someone could point me in a direction to by replacement parts for them. The jets are the mini storms.
My dealer is claiming they are not covered under warranty, Plan B