Anyone have problems with the spa store located in San Diago CA?
Here's my situation:
Feb 23rd: I placed an ordered (four day ship).
March 2nd: Not arrived-called store they said it had been damage reshipping that day.
March 3rd: E-mailed for status confirmation
March 3rd: - Received e-mail that it would thier on Friday.
March 5th: JReceived confirmation from UPS that the info was recieved for shipping at 7:20 pm March 5th.
March 5th: MAD because I feel lied to. So I sent them an e-mail expressing my concerns:
Spa Store,
I know things happen, but…I’m really disappointed in our first shipment through your store. Paid and received on Monday Feb 23rd 11:50 PST.
When my shipment hadn’t arrived on Monday March 2nd, I called. They stated they sent me an e-mail stating it was damage. (never received the e-mail).They stated they would prepare another package for shipment that day (March 2nd).
On Tue, March 3rd, we sent another e-mail asking for status on this. I received back an e-mail stating it would be their on Friday March 6th. –So I took this as it was already shipped?
Now today I receive an e-mail from UPS that the package didn’t ship until today? If spa store knew it was damaged on Monday March 2nd, why did it not ship until today?
We just purchased a 2008 Hot Springs spa and were looking for a dealer to buy our products from, now I’m thinking….have we chosen correctly?
Sincerely,Today: March 8th: No return e-mail or call. I guess they don't care about thier customers! -Thats what I'm felling today....
Am I wrong to feel this way?
oh, still haven't received the order. Won't come until Wed March 11th. - At least it is finally arriving.