Welcome to our forum.
We didn't discuss it because we do not charge trip fees. We factor all of these costs into our pricing in order to give the customer one less thing to have to worry about.Glad to know you're still enjoying your spa. We are set up out at Maude Cobb Convention Center for the boat show all weekend. Sold a Jetsetter and Grandee w/ SpaStone surround yesterday. I've already sold more spas in January than I did from August until Christmas last year! I figure folks have either realized that the sky is not falling or that it really IS falling and they might as well watch it fall from the comfort of a hot tub.Gotta go...ya'll have a great weekend!Terminator
What do most dealers charge for warranty trip fees? $30 maybeHow many service calls throughout the warranty period of 3-5 years? Lets say on average 3, sometimes more, sometimes less.Thats 90 dollars worth of service calls that you want to charge the consumer. It definetely adds up if your selling 200 spas a year, I can see that. But why not just add 90 bucks onto your price of the spa and call it good. The 90 dollars added to the cost of the spa is far better than hassling with VALUED customers whenever the spa they bought from you has a problem. I just dont see the value in doing business the other way. I would guess that half the people that buy a spa from you at some point will buy another spa from you. Those that dont charge trip charges will be far more likely to sell that next spa to them as well.
I must be doing something right...I've sold well over 200 spas a year for many years and so far I haven't lost one sale that I know of to an internet forum even though I have no corporate representation or groups defending my brand here.
In fact just sold a customer this week that is on their second spa and when I told them this new spa would still have a Co-pay on the service call they said "that's ok, we live in a world of co-pay!"
Consumers have been conditioned to accept lack of service, support, and quality products as the norm. Too many people shop by monthly payment alone and accept the first answer they are given without negotiation. This is part of the reason why so much cheap, plastic, inferior junk is sold these days.
While I understand where you are coming from on this Stuart, all dealers need to consider customer service. In the end, a dealership with excellent customer service will prevail in poor times as well as good times, because customers are the life-blood of any business. Start treating the customer with disrespect or what they see to be unfairly, and it will magnify and undo a lot of previous good that may have been done. This spa forum seems to be heavily trafficked by dealers. It is a very good medium to listen to the customers who pay for these spas and see what their take is on things.Cheers
I never even asked about trip fees when I purchased my hot tub. I assumed any warranty repairs would be completely free of charge, as they should be. The small reimbursement from the manufacturer along with [glow]the healthy profit my dealer made [/glow]from my sale should cover incidentals....… but [glow]there's a lot more profit in hot tubs [/glow]than in consumer electronics or cars..
....My Infiniti provides all these benefits and it's by no means the most prestigious brand out there. Also, warranties have increased on automobiles over the years. It used to be 12 months or 12,000 miles. Then the standard became 36 months or 36,000 miles. Most brands offer significantly longer standard warranties than that these days such as Hyundai's 10 year or 100,000 mile powertrain warranty...
One word, PERCEPTION, to quote you, “I assumed”, recommendation, open a dealership and get on the hay wagon!BUY AMERICAN, obviously Hyundai is out to attract attention and to get business. They haven’t even been around ten years. While I am sure their product is worthy of consideration, as well as many of the other imports including yours, American manufacturer's suffer from the "Legacy cost" of a unionized work force, the mandates of government involvement, and the inability to import their products into competitor countries. Go Figure