It finally happened!!!!!!!!!!!

[Summitman]

Youre right! Everyone's a leader in  some special  way.  
I am glad to hear that you believe Bosco will eventually be taken care of.  

I will say that the EMFS is NOT a leader in my area.

[Spatech_tuo]

We get it guys.

There are multiple industry leaders (how about if we agree that anyone with over 5% market share qualifies?).
Some dominate one region/city but not another.
"I" before "E" except after "C" or when sounding like "eigh" as in neighbor or weigh.
Koolaid comes in multiple flavors. Let's not argue about whether the grape, the orange or the cherry is the best one.

Let's stick to Bosco's issues, hope they get resolved and let the rest go away.

[Mike Blute]

Your are right once again. Let's hope Bosco finally gets a decent tub.  


And yoru right, maybe this is only represenatis 1% of the tubs Arctic makes and Boscoe is just the poor sap who got the 1%.  That's nobody's faullt!!!  Bosco should understand that even though he isn't satisfied, just about every other Arctic customer is so it's all good.

Got it.

[Summitman]

Your are right once again. Let's hope Bosco finally gets a decent tub.  


And yoru right, maybe this is only represenatis 1% of the tubs Arctic makes and Boscoe is just the poor sap who got the 1%.  That's nobody's faullt!!!  Bosco should understand that even though he isn't satisfied, just about every other Arctic customer is so it's all good.

Got it.

Bosco's problem has nothing to do with the quality of the spa purchased, it has more to do with the quality of service he has received.  All the components are there in place to give great service on a great product.  The dealer just needs to come thru and provide it.

[Tom]

Bosco and I are working on it.
Thank you all for your concern.

[Mike Blute]

Bosco's problem has nothing to do with the quality of the spa purchased, it has more to do with the quality of service he has received.  All the components are there in place to give great service on a great product.  The dealer just needs to come thru and provide it.

Ok.

[

quote author=Bosco]
Anyways, now that I have your attention Tom, this warranty sucks.  You know it and I know it.  I have contacted arctic several times
 
1 brand new tub delivered DAMAGED, i was told that the cedar was damaged due to a train derailment and that they would replace the cedar piece.    BULL SHAT no replacement, instead a guy came and sanded that piece and restained it.  Looks like crap!!!!!!!!!!!!!
 
2 a month old the pump went for a dive, service guy comes out, replaces the pump, not with the new pumps that you all went with but with the older one.  Great service....but leaves all the water under the compartment.
 
3 I ask a question about this forever floor that keeps rodents out.  Why did I have a bunch of mice in my shell living the warm winter, because the forever floor failed me.  Why you ask, because the guys that installed my tub drilled a hole to big for the wire, and left the bottom exposed, and the service department says, not a warranty issue.
 
4 Loud vibration coming from the pump area.  Not a warranty issue, must pay the 100.00 hourly fee to assess it.  So I get in there and find the ground wire poorly installed when the service department set up the wiring to the tub. they wrapped it and bent it into place rather than cutting it properly.  
 
5 30 of my 33 jets now replaced as they have all needed replacement.  Arctic says in the warranty that if we change anything on our own it will void warranty.  So if the jet housing goes for a dive now, does that mean I am not covered because I put new jets in???
 
6  Two weeks ago, I call with concerns about error messages.  I am told that they have no idea what it could mean but if the problem persists than call us back.  We could come and check it out, but it will cost you.
 
7 My tub is flooded in the cabinet.  Im told that if service comes, you pay gas fee for them to go around the corner to your house for 20.00.  Then im told to go out there and tighten all the clamps or else I pay 100.00 if that was the problem.  If it is anything else then they will pay for it.  So I might as well be a hotub repair man as they dont want to come out unless they have to.

[/quote]

I want to believe you, but the above list sure seems to me to be more than just a under achieveing service department.  
 :-?

  Good luck Bosco!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Summitman]

call us cheerleaders, I call you

[East_TX_Spa]

This is probably more accurate:



Term

[Mike Blute]

call us cheerleaders, I call you

You represent the Arctic name, correct?

Good luck Bosco!!!!!!!!!!!!!!!!!!!

[wewannahottub]

[Water Boy]

Hey Mike

Enough is enough already. I don't know who you work for, or who you represent, but like many have asked, let this one die for a while will ya??

Tom and Boscoe are working on getting his problems fixed.

[wewannahottub]

Just trying to keep things light!!

[Mike Blute]

Hey Mike

Enough is enough already. I don't know who you work for, or who you represent, but like many have asked, let this one die for a while will ya??

Tom and Boscoe are working on getting his problems fixed.

I agree!!!   If you guys spent half as much time trying to resolve customer problems rather than sling mud on the net  Arctic really would be the industry leader!  Enough! Get back to trying to fix your customer problems!!!!!!!

[wewannahottub]

[size=18]sling mud [/size]

 :-? :-? :-? :-?

[Spatech_tuo]

If you guys spent half as much time trying to resolve customer problems rather than sling mud on the net  Arctic really would be the industry leader!

We go through this too often; mud slinging and Kool-Aid are not brand specific around here!

There is nothing different about GoArctic's or F.M. Bill's allegiance to Arctic than there is with Jim-Jacuzzi or Term/Chas-Hot Spring or Markee-Marquis…

[glow]So what's the latest news Bosco??[/glow]